Enterprise Customer Success Manager
1 week ago
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses. Our 500+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 3,700 organizations, including Spotify, Puma, Five Guys, and Icelandair. Founded in 2013, we have eight offices around the globe, including the Netherlands, USA, Spain, UK, Australia, and UAE. For more information, visit www.bynder.com . Bynder is seeking an experienced and motivated Enterprise Customer Success Manager with a strong background managing and growing relationships with strategic and high-profile customers using cloud-based marketing technology platforms. As an Enterprise Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions. This role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, a deep understanding of the enterprise customer’s needs and challenges, and a 'deliver plus one' mindset to managing customers. What you will do: Work with customers to ensure they are getting value, driving outcomes, and ROI from Bynder's Business Solutions. Establish strong trusted advisor relationships with key customer stakeholders and consult with customers on the role of DAM in the marketing ecosystem, best practices of strategic DAM delivering content experiences to user communities and to the omnichannel, and how to continuously evolve their Bynder deployment to drive outcomes. Drive increased adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems. Collaborate with Strategic Account Managers, our Partner team, and our network of SI and technology partners on account strategy for retention and growth. Profile accounts, track news and financial earnings, and ask effective discovery questions to understand the customer's strategic priorities and corporate strategy and how they align to the value of Bynder to drive business outcomes. Set goals for value realization and develop and execute on account/success plans to support goals. Regularly engage customers on business reviews to evaluate needs and strategic direction. Ensure customers are up-to-date on Bynder's latest innovations and how they can benefit from them. Work closely with product, marketing, and sales teams to share customer feedback and insights that inform our product roadmap. What you bring: Highly self-motivated and passionate about learning in a fast-paced scale-up environment. 7+ years of experience in customer success, account management, or a related field, ideally in enterprise SaaS marketing technology. Strong understanding of the enterprise and the ability to communicate value at different levels of the organization. Experience managing high-value, complex accounts with multiple stakeholders. Exemplifies exceptional business acumen, commercial skills, and technical aptitude. Possesses excellent communication skills and has a strong propensity for organization and relationship building. Excellent communication and interpersonal skills, with the ability to build relationships and influence without direct authority. Thrives working cross-functionally and collaborating in a team environment. Proven problem-solving and critical thinking skills and the ability to handle challenging situations. Strong analytical skills and experience working with customer data to inform decisions and strategies. Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously. Familiarity with CRM systems and customer success platforms; Salesforce and Catalyst is a plus. Why you'll love Bynder At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business, but we don’t believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment -- in the office or work in a combination of the two. Benefits and Perks: Competitive compensation 401(k) - dollar for dollar match up to 6% 100% Company-paid medical, dental, vision, and life coverage for you and your family Unlimited vacation policy Room to advance in a high-growth tech company Commuter benefits Referral bonus plans Office in Fort Point, near the burgeoning Seaport District A light-hearted and fun work environment Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder, we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder, a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability, are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V. #J-18808-Ljbffr
-
Enterprise Customer Success Manager
2 months ago
Boston, United States Creatio Full timeWe are looking for an Enterprise Customer Success Manager with Financial Services experience, who will be working with the US Market. The role has a hybrid working model located in Boston, MA. Responsibilities Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region. Act as a trusted...
-
Enterprise Customer Success Manager
2 months ago
Boston, United States Sigma Computing Full timeAbout Sigma Computing Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds. We're looking...
-
Enterprise Customer Success Manager
4 months ago
Boston, United States Zoom Corporation Full timeMust be located in Boston, MA or Denver, CO area and able to commute into a physical office regularly** Workvivo is part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections,...
-
Customer Success Manager, Enterprise I
3 months ago
Boston, United States Drift Full timeAbout Drift Drift, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales...
-
Customer Success Manager
2 months ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
-
Customer Success Manager
2 weeks ago
Boston, United States LeanIX Jobs Full timeLeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...
-
Boston, United States Metaplanet Full timeCustomer Success Manager, Enterprise Industrials (Boston) The role As a customer success manager, you will manage a portfolio of customer accounts and their adoption and scale-up of MIRAI, a groundbreaking AI software with applications in industrial automation for manufacturing. You will work with customers to understand use cases, resourcing, product...
-
Customer Success Manager
2 months ago
Boston, United States Axon Enterprise Inc Full timeThe Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the clients investment. Successful Customer Success Managers are technology-savvy individuals that partn Manager, Customer, Technology, Retail, Benefits, Support
-
Enterprise Senior Customer Success Manger
3 months ago
Boston, United States athenahealth Full timeJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Customer Success Manager, Payer Team - Enterprise Service Tier We are looking for a Senior Customer Success Manager in the Enterprise Service Tier within our Customer Success division. Your job will be to build and manage...
-
Customer Success Manager
3 weeks ago
Boston, United States LeanIX Full timeSAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...
-
Customer Success Manager
4 days ago
Boston, United States XY Sense Full time1-3 years of experience in customer management with enterprise clients $70-90k salary range, based on experience, plus ESOP options Candidate must be based in Boston or New York Lead customer success for top US enterprises, enhancing workplace efficiency At XY Sense, we're revolutionizing the way businesses understand and optimize their space utilization...
-
Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States Lilt Full timeJob DescriptionLILT is a leading AI solution for enterprise translations, empowering global organizations to adopt a true AI translation strategy. Our stack, comprising a Contextual AI Engine, Connector APIs, and Human Adaptive Feedback, enables businesses to deliver multilingual, digital customer experiences at scale.As a Customer Success Manager, you will...
-
Senior Customer Success Manager
1 day ago
Boston, United States One Door Full timeWe're looking for an experienced Senior Customer Success Manager to partner with our strategic enterprise customers to drive long-term growth and success with One Door.As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each enterprise customer, you'll build deep relationships with customers...
-
Boston, Massachusetts, United States Semrush Full timeJob OverviewWe are seeking a highly skilled Senior Customer Success Manager to join our Enterprise Solutions team at Semrush. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer satisfaction.Key ResponsibilitiesAct as a strategic partner to our Enterprise...
-
Customer Success Manager
6 days ago
Boston, United States XY Sense Full time1-3 years of experience in customer management with enterprise clients$70-90k salary range, based on experience, plus ESOP optionsCandidate must be based in Boston or New YorkLead customer success for top US enterprises, enhancing workplace efficiencyAt XY Sense, we're revolutionizing the way businesses understand and optimize their space utilization and...
-
Customer Success Manager
6 days ago
boston, United States XY Sense Full time1-3 years of experience in customer management with enterprise clients$70-90k salary range, based on experience, plus ESOP optionsCandidate must be based in Boston or New YorkLead customer success for top US enterprises, enhancing workplace efficiencyAt XY Sense, we're revolutionizing the way businesses understand and optimize their space utilization and...
-
Customer Success Manager
7 days ago
Boston, United States XY Sense Full time1-3 years of experience in customer management with enterprise clients$70-90k salary range, based on experience, plus ESOP optionsCandidate must be based in Boston or New YorkLead customer success for top US enterprises, enhancing workplace efficiencyAt XY Sense, we're revolutionizing the way businesses understand and optimize their space utilization and...
-
Senior Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States Siemens Digital Industries Software Full timeMendix – the leading low-code application development platform:The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...
-
Customer Success Manager
2 weeks ago
Boston, United States HALO Branded Solutions Full timeHalo is seeking a dynamic and accomplished Customer Success Manager with a proven track record of managing Enterprise customers. The role involves managing a book of business, developing strong relationships with key stakeholders amongst our global clientele, including R&D and innovation executives at leading companies, driving customer engagement and usage,...
-
Senior Customer Success Manager
3 months ago
Boston, United States Mendix Full timeMendix – the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...
