Guest Services Ambassador, Full-Time

3 months ago

Tampa, United States Aparium Hotel Group Full time
Position: Guest Services Ambassador, Full-Time Location: Tampa, FL
Job Id: 1052 # of Openings: 1 GUEST SERVICES AMBASSADOR Reports to: GUEST SERVICES MANAGER, position is non-exempt WHAT YOU WILL GET Work with an amazing team who is passionate about hospitality, celebrating diversity and embracing individuality
  • Paid time off including vacation, sick and a floating holiday to use when you choose
  • Paid time off to volunteer in your community
  • Free parking in Ybor
  • Free shift-meal prepared by our in-house culinary experts
  • Up to 50% off food when you dine at the restaurant as a guest
  • Greatly discounted room rates for your out-of-town guests
  • Medical benefit premiums begin at a bi-weekly cost of $66
Interested? Please read on... WHO YOU ARE You are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn't settle for ordinary, and have an aversion to blase service, knowing that effort and spontaneity are the alchemy for the extraordinary. You are genuine, yet polished, and aren't afraid to venture outside of the norm and do things differently. You obsess over the details (the Science) and presentation (the Art), striving to create an experience that surprises and inspires. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected. WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Located in the heart of historic Ybor, a trolley ride away from downtown Tampa, Hotel Haya is a hub of activity. Blending Cuban, Italian, and Spanish influences, the property features 178 guest rooms, over 7000 square feet of banquet space, a world-class restaurant, airy cafe, and lush courtyard with a pool. Hotel Haya is managed by Aparium Hotel Group which was founded in 2011. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. THE ROLE The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Hotel Haya, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hotel Haya a personal, one-of-a-kind experience. WHAT YOU WILL DO
  • Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
  • Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
  • Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
  • Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
  • Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
  • You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
  • Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
  • Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
  • Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guests
  • Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
  • Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
  • Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
Apply for this Position

  • Night Auditor/Overnight Guest Services Ambassador, Full-Time

    1 month ago

    Tampa, United States Aparium Hotel Group Full time

    Position: Night Auditor/Overnight Guest Services Ambassador, Full-Time Location: Tampa, FL Job Id: 1078 # of Openings: 1 Position Profile: OVERNIGHT GUEST SERVICES AMBASSADOR (Night Auditor) Reports to: GUEST SERVICES MANAGER, position...

  • Guest Services Director

    1 month ago

    Tampa, Florida, United States Evolution Parking & Guest Services Full time

    About Evolution Parking & Guest ServicesWe are a leading provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide.Our focus on the hotel industry allows us to deliver a sophisticated guest service platform without distractions from other verticals.Job SummaryThe Guest Services Manager will oversee all...

  • Assistant Guest Services Manager

    4 weeks ago

    Tampa, Florida, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our team operates and manages the parking and front door services and the exceptional team members that make it all possible at America's finest hotels.Our focus on...

  • Guest Correspondence Ambassador

    3 months ago

    Tampa, United States SeaWorld Parks & Entertainment Full time

    Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! The sights!...

  • Part Time Guest Service Ambassador

    4 weeks ago

    Tampa, Florida, United States AVE by Korman Communities Full time

    Guest Services Representative Role OverviewA Guest Services Representative at AVE by Korman Communities is the face of our brand, responsible for setting a great first impression to residents, clients, and visitors. We're seeking a hard-working and passionate individual to join our team and deliver exceptional service.Key Responsibilities:Anticipate and...

  • Customer Service Ambassador

    4 weeks ago

    Tampa, Florida, United States Hard Rock Full time

    Customer Service AmbassadorAt Hard Rock, we're looking for a skilled Customer Service Ambassador to join our team. As a Special Events Clerk, you'll be responsible for providing exceptional guest service during all promotional events. Your duties will include greeting and providing personalized service for VIP Guests, participating in the execution of...

  • Hospitality Ambassador

    4 weeks ago

    Tampa, Florida, United States Little Palm Island Resort & Spa, a Noble House Res Full time

    Work in Paradise: Little Palm Island Resort & Spa invites you to join our team as a Hospitality Ambassador.This luxury private island resort offers a unique opportunity to redefine working in paradise. As a Hospitality Ambassador, you will be the face of The Dining Room, providing exceptional service to our guests.Your responsibilities will include greeting...

  • Guest Services Rep Full

    4 weeks ago

    Tampa, United States Extended Stay Full time

    Extended Stay - 12242 Morris Bridge Rd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Front Desk Ambassador

    4 weeks ago

    Tampa, Florida, United States Marriott Full time

    Role SummaryAs a Front Desk Ambassador, you will be responsible for delivering exceptional guest experiences from arrival to departure. This includes processing operational needs, addressing guest requests, and completing reports.Key ResponsibilitiesEmpower guests to have a memorable experience by taking the initiative to deliver a wide range of...

  • Customer Experience Ambassador

    2 days ago

    Tampa, Florida, United States Outback Steakhouse Full time

    Job OverviewWe are seeking a Customer Experience Ambassador to join our team at Outback Steakhouse. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that every guest has an unforgettable dining experience.

  • Cooperative Casino Ambassador

    4 weeks ago

    Tampa, Florida, United States Seminole Gaming Full time

    Unlock your potential as a Cooperative Casino Ambassador at Seminole GamingWe're on a mission to revolutionize the gaming industry, and we're looking for a talented individual to join our team as a Cooperative Casino Ambassador. This is an exciting opportunity to work in a dynamic environment, leveraging your skills and experience to create an exceptional...

  • Valet Parking Attendant

    1 month ago

    Tampa, Florida, United States Evolution Parking & Guest Services Full time

    Job Summary:As a Valet Attendant with Evolution Parking & Guest Services, you will be responsible for delivering exceptional customer service to guests in a professional, courteous, and efficient manner. Your primary duties will include assisting arriving and departing guests by opening and closing doors, parking and securing vehicles, unloading luggage,...

  • Ambassador

    6 months ago

    Tampa, United States JENI'S SPLENDID ICE CREAMS Full time

    In Florida, our Team Jeni's Ambassadors have the opportunity to earn an average of $24.81 per hour!* *This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary. Jeni’s Splendid Ice Creams is searching for Ambassadors to join our team at The Pearl. At Jeni’s,...

  • Lifestyle Guest Experience Ambassador

    4 weeks ago

    Tampa, Florida, United States Marriott Hotels & Resorts Full time

    Delivering Exceptional Guest ExperiencesAt Marriott Hotels & Resorts, we're committed to creating unforgettable experiences for our guests. As a Guest Experience Specialist, you'll play a vital role in crafting a unique and memorable experience that goes beyond a smooth check-in and check-out.Key Responsibilities:Develop and implement innovative services to...

  • Customer Service Ambassador

    4 weeks ago

    Tampa, Florida, United States AVE by Korman Communities Full time

    We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at AVE by Korman Communities. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming environment for our residents and guests.Key Responsibilities:Provide proactive and...

  • Nonprofit Brand Ambassador

    1 month ago

    Tampa, Florida, United States 4ward Marketing Group Full time

    Job Title: Nonprofit Brand Ambassador Job Type: Full-time Job Description: We are seeking a highly motivated and enthusiastic Brand Ambassador to join our team at 4ward Marketing Group. As a Brand Ambassador, you will be responsible for hosting promotional events on behalf of our Nonprofit clients, building relationships with clients, and promoting their...

  • Sales Ambassador

    3 weeks ago

    Tampa, United States SeaWorld Parks & Entertainment Full time

    Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! Compensation:...

  • Sales Ambassador

    3 weeks ago

    Tampa, United States SeaWorld Parks & Entertainment Full time

    Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! Compensation:...

  • Customer Experience Ambassador

    4 weeks ago

    Tampa, Florida, United States Buffalo Wild Wings Full time

    Buffalo Wild Wings is a dynamic and fast-paced environment where you can showcase your skills and passion. As a Customer Experience Ambassador, you'll be the first point of contact for our guests, setting the tone for an exceptional experience.Key Responsibilities:Manage takeout orders and ensure guests pay for their orders efficiently.Make a lasting...

  • Shuttle Driver

    4 weeks ago

    Tampa, Florida, United States Evolution Parking & Guest Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Shuttle Driver to join our team at Evolution Parking & Guest Services. As a Shuttle Driver, you will be responsible for providing exceptional guest service to our clients while safely transporting passengers in a multi-passenger van.Key ResponsibilitiesDeliver first-class customer service to...