Customer Service Ambassador

4 weeks ago


Tampa, Florida, United States AVE by Korman Communities Full time

We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at AVE by Korman Communities. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming environment for our residents and guests.

Key Responsibilities:
  • Provide proactive and personalized support to residents and guests, anticipating and addressing their needs in a timely and efficient manner.
  • Develop and maintain positive relationships with residents, guests, and internal stakeholders, ensuring seamless communication and collaboration.
  • Ensure all reservations are accurately maintained and up-to-date, with detailed notes and thorough suite inspections to guarantee a high level of service.
  • Utilize excellent communication skills to respond to resident inquiries, resolve issues, and provide information on community amenities and services.
  • Work collaboratively with management, maintenance, and housekeeping teams to ensure smooth operations and efficient service delivery.
  • Assist with sales efforts by greeting prospects, providing information on community features, and promoting AVE's luxury lifestyle.
Requirements:
  • Minimum 1 year of face-to-face customer service experience.
  • Strong interpersonal and relationship-building skills, with the ability to work effectively in a team environment.
  • Professional verbal and written communication skills, with attention to detail and organizational abilities.
  • Ability to problem-solve and proactively address resident concerns, with a focus on delivering exceptional service.
  • Flexibility to work a variety of shifts, including weekends and holidays, with a willingness to cover additional shifts as needed.
What We Offer:
  • A competitive hourly rate of $18-$23, with opportunities for bonus potential.
  • A comprehensive benefits package, including PTO, medical, vision, dental, and 401k (for permanent full-time roles).
  • A fun and collaborative work environment, with a robust training program and ongoing professional development opportunities.
  • A chance to give back through AVE's regular drives and fundraisers, as well as paid Volunteer Time Off.
  • Complimentary furnished apartment stays at any AVE location nationwide for personal travel.
About AVE:

AVE by Korman Communities is a brand of Korman Communities, a family-owned-and-operated real estate company dedicated to creating raving residents. Our first-class residential communities offer flexible living solutions, with a focus on delivering unparalleled carefree living. We are committed to our values of Quality, Uniqueness, Excellence, Service, and Teamwork, and we strive to provide exceptional service to our team members, residents, clients, and communities.



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