Night Auditor/Overnight Guest Services Ambassador, Full-Time
7 days ago
Job Id: 1078 # of Openings: 1 Position Profile: OVERNIGHT GUEST SERVICES AMBASSADOR (Night Auditor) Reports to: GUEST SERVICES MANAGER, position is non-exempt WHAT YOU WILL GET Work with an amazing team who is passionate about hospitality, celebrating diversity and embracing individuality
- Paid time off including vacation, sick and a floating holiday to use when you choose
- Paid time off to volunteer in your community
- Free parking in Ybor
- Free shift-meal prepared by our in-house culinary experts
- Up to 50% off food when you dine at the restaurant as a guest
- Greatly discounted room rates for your out-of-town guests
- Medical benefit premiums begin at a bi-weekly cost of $66
- Passion for the people, place, and character of our community
- Availability to work primarily overnight shifts (11 pm-7 am), that may include weekends and holidays, and even some mid-shifts
- Valid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles
- Minimum of two (2) years of experience in guest/customer service in hospitality or luxury goods/services; or comparable combination of education and experience
- Professional proficiency of the English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
- Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
- Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
- Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guests
- Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
- Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
- Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer
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Tampa, FL, United States Aparium Hotel Group Full timePosition: Night Auditor/Overnight Guest Services Ambassador, Full-Time Location: Tampa, FL Job Id: 1078 # of Openings: 1 Position Profile: OVERNIGHT GUEST SERVICES AMBASSADOR (Night Auditor) Reports to: GUEST SERVICES MANAGER, position is non-exempt WHAT YOU WILL GET...
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