Manager of Operations

4 weeks ago

Reston, United States OPSPro Full time
Job Summary

OPSPro specializes in providing businesses and government contractors with compliance and operational support to include HR, Payroll, Accounting, Contracting, and IT. The Manager of Operations is a full-time, fully remote position. The primary responsibility of this position is to manage resources, develop and implement an operational plan, and ensure that these procedures are carried out properly. The ideal candidate thrives on helping others and can see both the big picture and the details. They will build relationships within operations as well as the organization. The Manager of Operations will keep the trains running on time with internal accounting, finance, HR, contracts, IT, and other operations and company initiatives.

Essential Duties and Responsibilities
  • Accounting: Oversees and reviews accounting activities, including general ledger preparation, closing processes, complex invoicing, payroll, account reconciliation, and financial statement preparation. Adhering to GAAP, internal policies and procedures, and maintaining internal schedules.
  • Finance: Assist leadership team in developing and maintaining company-wide scorecard metrics and KPI's. Preparing and supporting budgeting and forecasting activities.
  • HR: Oversee and administer internal human resources to include employee relations, talent acquisition, benefits administration, employee onboarding and training, payroll, and system administration
  • Contracts: Manage client contracts and modifications as well as review and execute other agreements and vendor contracts as needed
  • Define, implement, and revise business operational workflows, policies and guidelines
  • Liaise with department heads to support their operational needs and ensure company-wide operational compliance
  • Identify operational inefficiencies and working towards remedial action plans
  • Oversee the operations function and the operations team: accounting, HR, payroll, talent acquisition, contracts, business development
  • Manage the employee newsletter, employee engagement, company events, and quarterly company-wide meetings
  • Ensure and facilitate cross-department communications and process
  • Execute company-wide accountability for scorecard metrics, quarterly conversations, rocks, goals, and accountability chart.
  • Other responsibilities as assigned
Qualifications:
  • Minimum of a BA/BS in related field
  • 5+ years-experience working in an operations role
  • 5+ years in a management or leadership capacity
  • Strong ability to establish and maintain positive relationships with employees, managers, executives, and clients at all levels of the organization while maintaining confidentiality
  • Experience conducting both internal and external/client negotiations
  • Experience in general accounting, human resources and payroll, information technology and contracting
  • Working knowledge of customer relationship management
  • Excellent written and oral communication skills
  • Ability to work under tight deadlines managing multiple priorities
  • Advanced analytical, technical, and problem-solving skills and abilities
  • Understands and analyzes the impact of changing priorities and balances resources appropriately
  • Demonstrates active listening, critical thinking, sound judgment, and persuasion skills
  • Ability to solve complex problems and deal with a variety of work situations
  • Microsoft Office Suite experience
Preferred:

Federal government contracts industry experience

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
  • Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
Core Values:

Own Your Stuff
  • Willingness to accept responsibility for one's actions.
  • Owning the outcome of one's assigned tasks and projects, ensuring on time and satisfactory client delivery.
  • Ensuring deadlines are met.
  • Proactive communication
  • Ability to adeptly adapt to changes (e.g., new regulations, new client requirements)
  • Recognition that there are usually multiple ways to achieve a task.
  • Willingness to step outside your comfort zone
  • Mutual accountability equates to achieving the balance you want in life.
Team First
  • Working with the team to achieve common goals.
  • Willingness to pick up tasks that need to be completed even if not assigned to you.
  • Collaborating with internal (OPS) and external (clients and/or vendors) as needed to achieve goal(s)
  • Proactively sharing information and lessons learned
  • Providing support to your teammates
  • Open to the ideas of others and the validity of those ideas
Trusted Advisor
  • Providing informed advice to clients on a regular basis
  • Recommending (and implementing as appropriate) process improvements
  • Recognizing opportunities to expand the scope of services provided.
  • Finding a way to say "yes" or finding a path to the desired outcome of the client.
  • Understanding client expectations; addressing with the client if expectations are unrealistic or meeting or exceeding (no cost impact) realistic client expectations.
Actively Seeks Knowledge
  • Continually working to build a solid foundation of functional knowledge.
  • Commitment to a constant state of learning
  • Sharing expertise with teammates
  • Adaptable to constantly changing technology and client requirements.
Good Egg
  • Integrity
  • Trustworthiness
  • Treats people with kindness
  • Compassionate

OPSPro is an EEO employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. OPSPro participates in the E-Verify Employment Verification Program.

While performing the duties of this Job, the employee is regularly required to sit, talk, type, or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. OPSPro makes hiring decisions based solely on qualifications, merit, and business needs.

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