Customer Service Specialist

2 months ago

Ann Arbor, United States ApiTech Full time

** Customer Service Specialist**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO03603 Showing 1 location **Job Details**

**Description**

The Customer Relations Specialist will be responsible to provide and nurture customer relations activities between customer and company, sales, sales representatives, operations and engineering by processing information and responding to inquiries and requests.

**ESSENTIAL JOB FUNCTIONS:**

* Processes customer requests and inquiries: quotes price and delivery information; follows up with customers/distributors and representatives on quotations; processes return orders by issuing return material authorization and validating returns; enter replacement orders; responds to order status requests, delivery expedites, and surveys.

* Administers customer purchase orders; accepts and enters customer/distributor purchase orders; conducts purchase order reviews; communicates with customer /distributors; confirm or acknowledge orders; completes change notices on new or existing parts; verifies customer to company design; cross reference; works with engineering to meet customer requirements or communicate exceptions.

* Interacts with staff to remedy or address customer/distributor situations; checks status of engineering documentation affecting customer orders; resolves accounting problems such as price discrepancies; credit, freight changes and short shipments.

* Promptly follows up on quotes and gains orders.

* Notes the reason for lost quotes

* Obtain appropriate pricing strategy within guidelines and obtain necessary approvals; obtain delivery lead-times and quote notes. Recommends changes to pricing or lead times.

***Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties***

**OTHER FUNCTIONS & RESPONSIBILITIES:** ***The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities and/or duties required. Other duties may be assigned.***

* Review open orders to assure products are being delivered in a timely fashion. Escalate issues to get product delivered to customers in a timely fashion.

* Provides accurate and timely responses to inquiries, questions, and customer escalations.

**REQUIRED QUALIFICATIONS:**

* Education: Associate's Degree

* Experience Years: 5-8 years

* Experience Type: Customer Service/Inside Sales

* OR Equivalent combination of education and experience

**DESIRED QUALIFICATIONS: See Below:**

* Microsoft Office (Outlook, Word, Excel); Web proficiency.

* Ability to read and interpret company manuals and customer requests or requirements

* Ability to write routine reports and correspondence, as well as, effectively speak to customers, vendors, and employees of the organization.

* Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and apply basic concepts of algebra and geometry.

* Reasoning ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

* Ability to interpret a variety of instructions furnished orally, in writing, electronically, by diagram, or schedule form .

**WORK ENVIRONMENT: Office Based**

**DIRECT REPORTS: No Direct Reports**

**PHYSICAL REQUIREMENTS: Please see below:**

* Regularly required to sit, stand, talk or hear

* Required to walk and use hands to finger, handle or feel

* See clearly close up along with depth and distance perception

*The above job is intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works.* *It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized company officer.*

**Skills**

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Preferred**

Associates or better.

**Experience**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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