Client service representative

4 weeks ago

Stamford, United States Bull's Head Pet Hospital Full time

Full job description Are you passionate about animals and people? Do you have a knack for making someone’s day better with just a smile? Our busy privately-owned veterinary hospital is looking for enthusiastic and friendly Client Service Representatives to join our dedicated team We are a community of animal lovers committed to providing top-notch care to our furry (and not so furry) friends. If you have a love for pets, a talent for multitasking, and a heart for customer service, we want to hear from you Key Responsibilities: Frontline Ambassador: Be the first smiling face our clients see when they walk through the door and the reassuring voice they hear on the phone. Client Care: Greet clients and their pets warmly, ensuring they feel welcome and cared for from the moment they arrive until they leave. Scheduling Superhero: Efficiently manage appointments, including scheduling, rescheduling, and reminders, to keep our day running smoothly. Communication Guru: Answer phone calls, emails, and messages in a timely manner with professionalism and empathy, providing clients with accurate information and assistance. Record Keeper Extraordinaire: Maintain and update client and patient records with precision and confidentiality. Problem Solver: Address and resolve client concerns and questions promptly and courteously. Team Player: Collaborate with veterinarians, technicians, and other team members to provide seamless, exceptional service. Product Specialist: Educate clients about our products and services, including preventative care, nutrition, and wellness plans. Qualifications: Love for Animals: A genuine passion for pets and their well-being. Excellent Communication Skills: Ability to communicate clearly and empathetically with clients and team members. Multitasking Pro: Ability to handle multiple tasks simultaneously in a fast-paced environment. Detail-Oriented: Strong organizational skills and attention to detail. Tech-Savvy: Comfortable using computers, scheduling software, and other technology. Avimark experience a bonus Customer Service Experience: Previous experience in a veterinary customer service role is a plus/preferred. Positive Attitude: A friendly, upbeat personality and a can-do attitude. Flexibility: Willingness to work weekends as needed (rotating). Why Join Us? Supportive Team: Be part of a caring and supportive team of animal lovers. Learning Opportunities: Gain experience and knowledge in the veterinary field. Career Growth: Opportunities for advancement and professional development. Employee Perks: Competitive pay (salary based on experience), employee discounts, and benefits. Furry Friends: Daily interactions with adorable pets If you are ready to make a difference in the lives of pets and their families while working in a fun and dynamic environment, apply today Send your resume to kmorrell@mybhph.com and tell us why you would be a great fit for our team. Join us in our mission to provide exceptional care and compassion to every pet and person who walks through our doors Bull's Head Pet Hospital is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about our practice, please visit our website at www.mybhph.com. Job Types: Full-time, Part-time Pay: From $18.00 per hour Benefits: 401(k) 401(k) matching Employee discount Health insurance Paid time off Tuition reimbursement Schedule: Day shift Monday to Friday Weekends as needed Experience: Customer service: 1 year (Required) Work Location: In person #J-18808-Ljbffr

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