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Mortgage Loan Officer
1 month ago
Mortgage Loan Officer
ACCOUNTABILITY STATEMENT
The incumbent is responsible for originating residential first mortgage and equity loans and participates in related business development activities. The incumbent ensures that members receive quality mortgage loan origination servicing in accordance with VyStar mortgage lending policies, practices and procedures. The incumbent counsels members and obtains the information needed to evaluate credit applications.
Location:
Orlando, FL
ESSENTIAL JOB FUNCTIONS
Originates residential mortgage loans and solicits residential first mortgages and equity loans through contacts with realtors, builders, developers, and personal referrals. Provide quality service to members and potential members seeking residential mortgage loans.
Interview applicants to develop information concerning their financial needs, desires, and earnings to assist in determining whether the loan will be an acceptable credit risk. Obtain and analyze pertinent financial and credit data. Enters data into the point of sale origination software to complete the loan application. Discusses application with member, counsels and answers member questions concerning mortgage loan programs. Requests any additional information required to complete the loan application package prior to submission for processing.
Generally provides the required three day disclosures along with other pertinent mortgage disclosures to the member electronically however, may be required to provide them in paper form should the member decline to accept them electronically. Maintain communication with processor regarding progress of each mortgage loan file and communicate status and information to member.
Acts as main point of contact for information and guidance for member. Documents communication with the member and/or other interested parties in the loan transaction in the mortgage origination software application.
Assists the assigned mortgage loan processor and closer to obtain documentation to ensure a smooth mortgage loan process. Proactively communicates status of loan throughout the loan process.
Makes a concerted effort to attend the mortgage loan closing with the member.
Reviews monthly production reports with the Mortgage Loan Officer Manager to ensure goals are being met.
Cross sells other credit union services.
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors and to provide support and feedback to employees assigned to the processing unit to consistently practice and demonstrate.
Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with corporate defined values and ethics.
Consistently demonstrates VyStar Excellence with providing service to the membership, credit union employees, and third party vendors.
Responsible for understanding mortgage department goals as well as Credit Union goals and pro-actively works toward attainment of those goals.
Identify and make recommendations to department Mortgage Origination Management regarding process improvements, quality service and increased efficiencies within the department.
Performs other duties as assigned.
VYSTAR EXCELLENCE
Focus Focus your full attention by carefully listening to and observing client or member.
Connect Consistently be friendly and approachable. Demonstrate your care.
Understand Listen empathetically and ask questions (70%/30% rule).
Counsel Recommend solutions based on your member's needs and objectives.
Advance Ensure that member's expectations were exceeded.
Verify necessary follow-up actions.
JOB KNOWLEDGE, SKILLS & ABILITIES
The incumbent must have a minimum of two years prior experience in the mortgage industry preferably as a mortgage loan officer or mortgage loan interviewer in a direct member contact capacity with a financial or mortgage lending institution. Incumbent should have a proven production and proven track record in heavy customer contact. Must be self-disciplined and goal-oriented worker with a demonstrated ability to work independently. Superior communication skills are required.
Equipment to be used in the daily performance of job duties include mortgage payment calculator, PC, and copy machine is required. Must be able to work independently on a very professional level. Familiarity with conventional, VA, FHA, and equity loan financing as well as the knowledge of all regulations governing mortgage lending is required. Must be well-versed in private mortgage insurance and secondary market lending guidelines.
Assuming the above prior experience, an incumbent selected for this position should be fully functional and producing consistently in this position within six months.
EDUCATION
The minimum formal education required is a high school diploma or its equivalent, however a two-year college degree or higher is preferred. The employee must meet and maintain all the requirements as a registered mortgage loan originator employed by a Federally regulated Institution with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee must comply with all provisions of the Act as defined in the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act) and credit union S.A.F.E. Act Procedures.
The successful candidate for this job must have excellent communication skills and should have the ability to interface effectively with members, realtors, builders, and potential clients to ensure smooth workflow and provide efficient service to members while staying abreast of changing policies and procedures. Continuing education via local conferences and workshops and membership in affiliated mortgage banking associations should be established as time and resources allow for updates on federal regulations and secondary market requirements.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The functions are not all-encompassing and are subject to change at any time by management.
The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
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