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Customer Relations Rep
3 months ago
Quadient is a global leader in customer communication solutions. With over 100 years' of experience and still going strong, we aim to be the driving force behind the world's most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career - and help our future-focused team lead the way.
We are seeking a dedicated, full-time Customer Relations Representative to join our dynamic remote team. You'll play a crucial role in resolving registration issues, tracking missing packages, assisting couriers, answering billing queries, and handling technical escalations. Your empathy, resourcefulness, and excellent communication skills will help create a positive experience for our customers and support the success of Parcel Pending.
Your role in our future
- Solve issues related to registration, missing packages, courier assistance, billing, and technical escalations.
- Demonstrate empathy, maintain composure, and show genuine concern for customers and staff.
- Manage time, productivity, and team interactions with integrity.
- Communicate effectively, both verbally and in writing, and de-escalate tense situations.
- Conduct thorough follow-up and documentation in Salesforce.
- Adhere to process protocols and suggest improvements as needed.
- Remote position requiring high-speed internet and a quiet, distraction-free workspace.
- Full-time role, Monday through Friday 11am-7:30 PM PT is preferred shift; includes a 30 mins lunch.
- Minimum 1 year of customer service experience; tech-savvy with intuitive software platforms.
- Salesforce CRM experience preferred; resourcefulness and problem-solving skills essential.
- High school diploma, minimum 18 years of age, and background check clearance.
- Completion of 80 hours of in-house training over 2 weeks.
Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Help shape the future of customer communications. Apply now.
#LI-NB1
#LI-Remote
This position has an hourly pay range of:
$16.83-$25.24
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
*This includes being an Affirmative Action Employer in the United States.
People. Connected.
