Customer Service Rep

4 days ago

Irvine, United States Mirion Full time
Description

Join Mirion in our mission to harness our unrivaled knowledge of ionizing radiation for the greater good of humanity.

Dosimetry Services, a Mirion Medical Company, offers products and services that better the human condition by removing the worry of radiation from the daily routines of those who are occupationally exposed. Delivering Better Tools for Safer Workspaces.

We are looking for an experienced Customer Service Representative that will be responsible for providing professional, timely, consistent, and efficient customer service to Mirion clients, customers, and stakeholders.

JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS

  • Ensure customer issue is resolved from start to finish, following up with various departments and then the customer
  • Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.
  • Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.
  • Ability to use multiple internal systems during the course of a day to provide quality customer service.
  • Provide timely feedback to direct management regarding service failures or customer concerns.
  • Mandatory overtime may be requested by management.
  • Special projects as assigned.

EDUCATION, KNOWLEDGE, & SKILLS

  • Education & Knowledge
  • Bachelor's degree in a science or science related field, preferred
  • 3-5 years of experience in a fast pace demanding customer relationship environment.
  • Some college courses.
  • Experience in a manufacturing Customer Service environment (order management, shipping and delivery, new customer set ups, issue troubleshooting and resolution)
  • Knowledge of Lean Process Improvement philosophy a plus
  • Experience in an ERP order management environment a plus
  • Skills
  • Excellent interpersonal skills, commanding both strong verbal and written communication skills
  • Strong attention to detail
  • Exceptional cross-functional collaboration in a team environment
  • Exceptional follow up and follow through skills
  • Initiative to learn, apply, and grow new skills
  • Excellent reading skills
  • Strong problem-solving skills
  • Strong listening skills
  • Strong data entry skills with attention to detail
  • Solid mathematical skills and/or ability to interpret invoices
  • A positive, proactive customer satisfaction mindset and attitude
  • Proficiency with common office software, such as Microsoft Office Suite; and hardware, such as a PC.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Physical Requirements

  • The nature of this role is mainly sedentary, with long periods of sitting. However, light physical effort equal to lifting or moving of lightweight materials may be necessary
  • Standing, bending, and reaching may be required
  • Must occasionally lift and/or move up to 25 pounds

Work Environment

  • The noise level in the work environment is usually medium
  • Exposed to any number of elements but with none present to the extent of being disagreeable
Qualifications
Education High School (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    3 months ago

    Irvine, United States JobTracks Full time

    **Customer Service Representative** CA - Irvine We are looking for a Customer Service Rep to join the busy team of a Title Company in Irvine. * We want the hire to start on Sept 1, 2021. * 8-5 work schedule but can be flexible. * $17-20, previous experience is asignificant plus,but the client is willing to train. * Looking for someone who is a great...

  • Sr Rep, Customer Service Request Location: USA, California, Irvine

    2 months ago

    Irvine, United States Edwards Full time

    Edwards Lifesciences Careers **Sr Rep, Customer Service** * **type** Full time * **Location** USA, California, Irvine * **Job reference** Req-13566 * **Posted for** 16 Days The Senior Representative, Customer Service provides best in class customer service support to internal and external customers utilizing effective relationship management skills....

  • Customer Service Rep

    4 days ago

    Irvine, United States Mirion Full time

    Join Mirion in our mission to harness our unrivaled knowledge of ionizing radiation for the greater good of humanity. Dosimetry Services, a Mirion Medical Company, offers products and services that better the human condition by removing the worry of radiation from the daily routines of those who are occupationally exposed. Delivering Better Tools for Safer...

  • OluKai Customer Service Representative

    3 months ago

    Irvine, United States OluKai Full time

    **OluKai Customer Service Representative** Customer Service Irvine, California Minimum Experience **Entry-level** Responsibilities include but are not limited to: * Cultivate an environment of genuine and professional customer connections by being highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized *...

  • Customer Service Administrative Assistant

    2 months ago

    Irvine, United States Not Disclosed Full time

    Job DescriptionJob DescriptionWe are looking a new customer service rep to join the company. The day to day job will involve working on a series of support related tasks. The environment is easy going yet fast-paced. Outstanding written and verbal communication skills required along with a great attitude. Please submit your resume for immediate...

  • Customer Service Representative

    5 days ago

    Irvine, United States Ledra Brands Full time

     Position Title:  Customer Service Representative  Position Summary We are seeking to add a Customer Service Specialist to our Customer Service Department, where you will be developing new and nurturing long-term relationships with territory reps, agencies, customers, and inside staff. In addition, you will be processing simple to complex orders and...

  • Customer Service Rep Trainee

    2 months ago

    Irvine, United States Glidewell Dental Full time

    ** Customer Service Rep Trainee (Monday to Friday 9:00am to 5:30pm)** Customer Service Irvine, California **Description** *Position at Glidewell Dental* Participates and completes Glidewells customer service training program in order to be equipped with the proper tools, phone etiquette techniques, and product knowledge to successfully fulfill a customer...

  • Customer Service Representative

    1 month ago

    Irvine, United States Select Staffing Full time

    Description IMMEDIATE OPENING! Experienced Customer Service RepresentativeBring Your Passion for Customer Service to Select. Looking for a company that values your experience and offers the opportunity to advance? Then Select may be the next stop along your career path. We are NOW HIRING an Experienced Customer Service Representative. Join a professional...

  • Customer Service Representative

    2 weeks ago

    Irvine, United States Select Staffing Full time

    Description IMMEDIATE OPENING! Experienced Customer Service RepresentativeBring Your Passion for Customer Service to Select. Looking for a company that values your experience and offers the opportunity to advance? Then Select may be the next stop along your career path. We are NOW HIRING an Experienced Customer Service Representative. Join a professional...

  • Customer Service Rep

    3 months ago

    Irvine, United States L Ku Insurance Agency Llc Full time

    Job DescriptionJob DescriptionWell-known Insurance agency looking for caring individuals to work with clients and sales team. Full-time and part-time CSR. This is a hourly/commission paid position. We will provide proper training and basic CA insurance knowledge. Will have future promotion opportunities.Responsibilities includes, but are not limited to:-...

  • ERP/MRP Customer Service Representative

    3 weeks ago

    Irvine, United States Manpower Full time

    Manpower is hiring for a remote Customer Service Representative who is responsible, but not limited to answering any technical questions regarding the development and building of products to ensure total customer satisfaction, performs a wide variety of duties individually and as a team to process all inquiries, orders and requests for customers in a...

  • Customer Service Rep(08508)

    4 days ago

    Irvine, United States Domino's Franchise Full time

    Job Description Job Description Job Description Customer Service OperatorAs one of our customer service operators you are our connection with our customers. Therefore we need you to be an enthusiastic person with excellent people skills so that you can take care of our customers and ensure they enjoy the service they receive from us. Our customers are our...

  • Customer Service Rep(08508)

    2 days ago

    Irvine, United States Domino's Pizza LLC Full time

    Company DescriptionJob DescriptionCustomer Service Operator As one of our customer service operators you are our connection with our customers. Therefore we need you to be an enthusiastic person with excellent people skills so that you can take care of our customers and ensure they enjoy the service they receive from us. Our customers are our top priority...

  • Customer Service Rep 1/ IT Helpdesk

    3 months ago

    Irvine, United States OSTechnical Full time

    Job DescriptionJob DescriptionJob Title: Customer Service Representative I - IT (Helpdesk/Desktop Support)Work setup: HybridEmployment type: Contract to hire Position Overview:Under direct supervision, the Customer Service Representative I - IT is tasked with installing, modifying, and maintaining the organization’s personal computers and related systems....

  • Junior Sales Rep/Customer Service

    3 months ago

    Irvine, United States Siella Medical Full time

    Job DescriptionJob DescriptionWe are looking for an individual that is self-motivated, friendly, and great on the phone to join our growing team. We work in the medical device industry and are happy to provide on the job product training. This position will start as Junior Sales Representative with the opportunity of becoming part of the Senior Sales...

  • Junior Sales Rep/Customer Service

    5 months ago

    Irvine, United States Siella Medical Full time

    Job DescriptionJob DescriptionWe are looking for an individual that is self-motivated, friendly, and great on the phone to join our growing team. We work in the medical device industry and are happy to provide on the job product training. This position will start as Junior Sales Representative with the opportunity of becoming part of the Senior Sales...

  • Customer Service Specialist

    3 months ago

    Irvine, United States Evs Full time

    Customer Service Specialist We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained. Full...

  • Customer Service Representative

    1 month ago

    Irvine, United States AMETEK Full time

    The Customer Service Representative will process orders and administer customer contracts, exhibiting superior customer service. In the role of Customer Service Representative, you will serve as an interface between the Business Unit and the assigned Customer Service, Customer Service Representative, Representative, Processing, Contracts, Manufacturing,...

  • Customer Service Manager

    6 hours ago

    Irvine, California, United States Lumen Technologies Australia Pty Full time

    **About Lumen Technologies Australia Pty**Lumen Technologies Australia Pty is a leading provider of innovative technology solutions, dedicated to advancing human progress through technology. With a strong presence in the global market, we deliver cutting-edge applications and data solutions to businesses, governments, and communities worldwide.**The Role**We...

  • Customer Service Associate

    3 months ago

    Irvine, United States Evs Full time

    A thriving Customer Service and Sales firm, we are a dynamic team that serves the Santa Ana community with the best service options. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry. That is...