US Customer Director

2 months ago

New York, United States TechBiz Global GmbH Full time

TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully.

With headquarters in Germany we have successful clients all over the world. We can understand your unique needs. Our team has hands-on experience with the challenges that come with rapid growth and the IT sector. That's why all of our offerings are built with a tech mindset.

Role overview

The Territory Customer Director is responsible for driving customer acquisition and managing existing customer relationships within a designated territory. This role focuses on achieving growth targets, enhancing customer satisfaction, and ensuring the successful implementation of upsell strategies.

The ideal candidate will have extensive experience in the cloud industry, particularly with AWS or Azure MSP, and a proven track record in customer relationship management and Sales.

Key Responsibilities
Customer Acquisition and Growth

  • Develop and implement strategies for acquiring new customers within the assigned territory.
  • Identify and target potential customers through market research and analysis.
  • Create and execute effective outreach campaigns to generate leads and convert prospects into customers.
  • Build and maintain a robust pipeline of opportunities to ensure consistent growth.
Customer Relationship Management
  • Manage and nurture relationships with existing customers, ensuring high levels of satisfaction and retention.
  • Understand customer needs and provide tailored solutions to address their challenges.
  • Act as the primary point of contact for key accounts within the territory, facilitating communication and coordination.
Upsell and Cross-sell Strategies
  • Identify opportunities for upselling and cross-selling additional services to existing customers.
  • Collaborate with the sales and technical teams to design and deliver value-added solutions.
  • Achieve revenue targets by promoting and selling premium services.
Market Analysis and Strategy
  • Stay informed about industry trends, competitive landscape, and market dynamics within the territory.
  • Provide insights and recommendations to senior management based on market analysis.
  • Adjust strategies and tactics as needed to respond to changing market conditions.
Team Leadership and Collaboration
  • Lead and mentor a team of sales and customer success professionals within the territory.
  • Foster a collaborative and high-performance culture focused on achieving results.
  • Work closely with other departments to ensure seamless customer experiences and alignment of goals.
In this role, you will
  • Delivery against sales targets assigned for your specific region.
  • Generate demand for your team and assist them in closing to hit Sales targets and KPI
  • Oversee day-to-day team operation and performance
  • Monitoring your team's performance and motivating them to reach targets
  • Discover training needs and provide coaching on 2bcloud process and sales skills.
  • Possibly dealing with some major customer accounts yourself.
  • Escalation point for deal-related challenges and deal reviews/discount approvals for your team.
  • Manage and maintain vendor relations with MS Azure and AWS organizations including leading the quarterly business reviews with them.
  • Prompt and embody company values and culture.
  • A proven record in sales and reaching targets in the cloud MSP industry including sales management experience.
  • Experience with AWS, AZURE clouds - Mandatory
  • Ability to adapt to the fast-changing nature of the Startup market, and can pivot and learn quickly
  • Excellent sales and negotiation skills with a good business sense
  • The ability to motivate and lead a team
  • Excellent communication (verbal/written) and 'people skills'
  • Critical thinker and problem solver

Essential Qualifications:
  • MSP Experience: Proven experience working in a Managed Service Provider (MSP) environment within the cloud industry is crucial. Candidates must have a strong understanding of cloud operations, service delivery, and client engagement in this context.
  • Vendor Relationships: The ideal candidate will possess established relationships with key cloud vendors, specifically AWS and Microsoft Azure. Demonstrated ability to leverage these relationships to drive business growth and enhance customer satisfaction is essential.

  • Director of US B2B Marketing Insights

    1 month ago

    New York, New York, United States American Express Full time

    Director - US B2B Marketing InsightsAt American Express, we're committed to delivering exceptional customer experiences. As a Director of US B2B Marketing Insights, you'll play a critical role in driving business growth and informing strategic decisions across our Global Commercial Services organization.Key Responsibilities:Partner with US GCS stakeholders...

  • Senior Director, Software Services US

    4 weeks ago

    New York, United States Chronos Consulting Full time

    Senior Director, Software Services US – Cloud Storage Our client is a fast-growing, young, award-winning company in the space of cloud storage with high profile investors. Position can be based along the East Coast (home office, up to 40% travel in US) but location can be flexible. The Senior Director of Services for North America role is a hands-on...

  • Director of Customer Experience

    1 month ago

    New York, New York, United States Merkle Full time

    Job Title: Director, Customer StrategyAt Merkle, we're seeking a seasoned Director, Customer Strategy to join our team of talented marketers. As a key member of our client account team, you'll be responsible for developing and executing strategic marketing plans that drive business growth and customer engagement.As a Director, Customer Strategy, you'll work...

  • Senior Director, Software Services US

    2 weeks ago

    New York, United States Chronos Consulting Full time

    Senior Director, Software Services US – Cloud Storage Our client is a fast-growing, young, award-winning company in the space of cloud storage with high profile investors. Position can be based along the East Coast (home office, up to 40% travel in US) but location can be flexible. The Senior Director of Services for North America role is a hands-on...

  • Customer Success US

    2 months ago

    New York, United States Metaview Full time

    Metaview Hiring is tedious, inefficient, and unreliable. The root cause of this is that the most important moments when hiring are fluid, synchronous, human interactions, but we only have highly-lossy and unsophisticated (ie, manual) ways of capturing the data that these interactions emit. Metaview is building an AI-first platform to establish a new, richer...

  • Director of Leisure Sales

    2 weeks ago

    New York, United States Mandarin Oriental, Canouan Full time

    About Us Located in St. Vincent & The Grenadines, Canouan Island is a remote island hideaway that is one of the most sought-after luxury destinations in the world. Canouan, Mandarin Oriental's latest discovery, is an island gem with elegant colonial-style suites and chic, Italian-design Patio Villas. Nestled along a white powder stretch of Godahl Beach, the...

  • iO Associates

    1 week ago

    new york city, United States iO Associates - US Full time

    Director of AnalyticsNew York, NYGreenCard/Citizenship RequiredFull-time, On-site (4 days a week)Company Overview:Our client is a mid-sized, privately held media company based in the heart of SoHo, New York. As a leader in the industry, they are dedicated to delivering high-quality media content across various platforms, with a focus on engaging audiences...

  • Director of Customer Experience Operations

    1 month ago

    New York, New York, United States The Leadership Agency Full time

    Job Title: Director of CX OperationsThis is a remote position.We are seeking a seasoned leader to join our dynamic team as the Director of CX Operations. As a key member of our executive leadership team, you will be responsible for ensuring customer service operations are efficient, effective, and aligned with strategic goals.Key Responsibilities:Unifying...

  • Director of Customer Pursuit

    2 months ago

    New York City, NY, United States Adecco. Full time

    About the roleThe Director of Customer Pursuits will be responsible for proactively identifying new national account opportunities, introducing strategic staffing solutions and developing a sales strategy to convert these opportunities into new client wins.  This role is responsible for being proactive in their sales approach, anticipating and overcoming...

  • Director of Customer Experience

    1 month ago

    New York, New York, United States Rockstar Games Full time

    Job DescriptionJob Title: Director of Customer ExperienceCompany: Rockstar GamesLocation: New York City, USAJob Type: Full-timeSalary: $136,000-$190,000 per yearJob Description:We are seeking a highly experienced Director of Customer Experience to join our Support team at Rockstar Games. As a key member of our global support operations, you will be...

  • Director of Customer Success

    1 week ago

    New York, United States MagniFind Full time

    MagniFind is excited to partner with a leading data SaaS company in the search for a Director of Customer Success to lead and scale their customer success function.YOUR BACKGROUND:8+ years in customer success or post-sales roles, with at least 4 years managing teams.Proven track record of building and scaling customer success teams in a SaaS...

  • Customer Success Manager US

    2 weeks ago

    New York, United States Swarmia Full time

    Job Overview: As a Customer Success Manager at Swarmia, you will be a key advocate for our customers, ensuring they achieve their goals and derive maximum value from our platform. You'll be responsible for onboarding new customers, providing ongoing support, and driving customer engagement. Your role will be crucial in building long-term relationships,...

  • Director of Customer Success

    3 weeks ago

    New York, United States Obligo Full time

    Job DescriptionJob DescriptionAbout UsObligo builds trust between landlords and renters using financial technology, eliminating the burden of security deposits and powering the rental experience of the future. Property owners and managers use Obligo to make their listings more appealing to renters, defend themselves from fraud, and streamline their...

  • Director, East Coast Customer Support

    4 weeks ago

    New York, United States PitchBook Data Full time

    At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.  Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that...

  • Director of B2B Customer Success Management

    1 week ago

    New York, United States Viola Full time

    Job DescriptionJob DescriptionA universe of opportunities. Open to you.Payoneer's mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!Life...

  • Director of Analytics

    1 week ago

    New York, United States iO Associates - US Full time

    Director of AnalyticsNew York, NYGreenCard/Citizenship Required Full-time, On-site (4 days a week)Company Overview:Our client is a mid-sized, privately held media company based in the heart of SoHo, New York. As a leader in the industry, they are dedicated to delivering high-quality media content across various platforms, with a focus on engaging audiences...

  • Regional Director, US

    1 month ago

    New York, New York, United States Club Monaco Full time

    {"Responsibilities": "Key ResponsibilitiesDrive Region's sales, profitability, and KPI targetsLead a team of 4 District Managers overseeing 35 stores across the USCollaborate with District Managers to foster a store environment where all selling and service standards are consistently trained and executedAnalyze store KPIs, assess results, adjust, and...

  • Business Development Director

    4 weeks ago

    New York, United States Vitesse PSP Full time

    This is a unique opportunity to play a pivotal role in expanding our presence within the insurance sectors, specifically within the context of cross-border payments solutions. You will have the chance to work alongside industry experts, develop innovative sales strategies, and contribute to the growth of our organisation. If you are a strategic leader with a...

  • Business Development Director

    4 weeks ago

    New York, United States Vitesse PSP Full time

    This is a unique opportunity to play a pivotal role in expanding our presence within the insurance sectors, specifically within the context of cross-border payments solutions. You will have the chance to work alongside industry experts, develop innovative sales strategies, and contribute to the growth of our organisation. If you are a strategic leader with a...

  • Director- US B2B Marketing Insights

    4 months ago

    New York, United States American Express Full time

    You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...