Director of Customer Success

4 days ago


New York, United States MagniFind Full time

MagniFind is excited to partner with a leading data SaaS company in the search for a Director of Customer Success to lead and scale their customer success function.


YOUR BACKGROUND:


  • 8+ years in customer success or post-sales roles, with at least 4 years managing teams.
  • Proven track record of building and scaling customer success teams in a SaaS environment.
  • Strong understanding of API solutions, Business Intelligence, and Data Analytics.
  • Skilled in business value selling with a history of achieving or exceeding revenue targets.
  • Excellent communicator with experience engaging technical and executive-level stakeholders.


THE COMPANY:


  • A cutting-edge data SaaS platform helping businesses access and manage web data at scale.
  • Rapidly growing with a diverse, global client base and a focus on innovation.
  • Committed to delivering customer-centric solutions and fostering a collaborative culture.


THE ROLE:


  • Lead and scale a team of Customer Success Managers, driving customer engagement and satisfaction.
  • Own customer success strategy, including onboarding, value realization, and retention.
  • Collaborate with Sales and Product teams to align customer goals with company objectives.
  • Build scalable processes and best practices to support rapid growth and deliver exceptional results.
  • Act as a trusted advisor to clients, ensuring they achieve maximum value from the platform.


WHY JOIN?


  • Shape and lead the customer success function at a fast-growing, innovative company.
  • Make a significant impact on customer outcomes and company growth.
  • Join a collaborative, forward-thinking team that values innovation and results.



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