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Senior Internal Communications Manager

3 months ago

Florence, United States British Airways PLC Full time

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: An exciting opportunity to join British Airways as a Senior Internal Communications Manager on a

6 month FTC/secondment has arisen Working in our Corporate Affairs team, you will be accountable for planning and delivering strategic communications and campaigns to increase colleague engagement and trust, as well as advising and offering the tools our leaders across the business require to engage their people with confidence. What you'll do: Provide strategic counsel and guidance to the CEO and MC members and advise on all aspects of colleague communication and engagement, working in a strategic capacity, fully taking into account internal and external landscapes and agendas. Plan and deliver the company's corporate internal narrative and key messaging, plus creative communications across analogue and digital channels. Support the planning and delivery of critical and sensitive business communications, relating to financial results, industrial relations and business restructures. Amplify external opportunities for colleague engagement and protect the company's reputation. Play a senior role in the Crisis Communication team and out-of-hours on-call roster, ensuring sound knowledge of the crisis comms manual. What you'll bring to British Airways: Excellent communication skills and the confidence to engage and influence at all levels of the business, backing up challenge with robust evidence and data. A passion for continuous improvement, inspiring excellence and creativity within the team. Good understanding of communication and engagement practices and the ability to bring a business priority to life. Able to understand and use data and analytics to offer insights and inform critical decision making. Your experience: Internal communications and engagement experience is essential to this role. Qualification and/or experience in a related field. Extensive background in designing and delivering impactful colleague communication activity. Experience of working within a complex, unionised environment is essential. Crisis communication experience is desirable. What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

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