Senior Controls Testing Manager
3 days ago
The Branded Cards and Citi Retail Services (CRS) Controls Testing Team is responsible for ensuring the effectiveness of controls designed and owned by Citi's Branded Cards and CRS businesses. As a key member of this team, you will lead and direct a team of controls testing professionals in supporting the end-to-end controls testing process, including design, execution, results reporting, and insight sharing.
Key Responsibilities- Support the USPB Products and Segments Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights.
- Carry key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process.
- Perform decision-making of control testing design activity, including approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions.
- Maintain resource forecast for own team.
- Approve testing procedures in Confluence and deliver relevant procedures to Internal Audit reviews and issue remediation.
- Maintain resource forecast for successful controls testing transition and Central Execution training.
- Have the ultimate decision on controls testing outlier escalations.
- Handle control testing interactions with senior managers at Director or Managing Director levels.
- Represent control testing in Operational Risk Forums (ORF) and senior meetings as needed and work with each respective team to finalize materials.
- Develop and drive quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
- Support team members on topics ranging from testing design and execution to performance management and control testing platforms basics.
- Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
- Maintain relationships and drive accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- Support other relevant work efforts of department where needed and as directed by their manager.
- 10+ years relevant experience, 5+ years in Risk & Controls roles, 5+ years of direct management experience preferred.
- Subject matter expert on controls design, execution and/or control testing.
- Expert-level understanding of MCA (Managers Control Assessment) frameworks and processes.
- Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
- Effective communication, written and presentation skills.
- Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration.
- Independent thinker and able to perform a credible challenge of businesses/functions.
- Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
Less than 10%.
EducationBachelor's/University degree, Master's degree preferred.
Primary LocationsFlorence, Irving, Jacksonville, Tampa.
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