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Senior Manager, Branded Cards and CRS Controls Testing
2 months ago
The Branded Cards and Citi Retail Services (CRS) Controls Testing Team is responsible for ensuring the effectiveness of controls designed and owned by Citi's Branded Cards and CRS businesses.
Key Responsibilities- Lead and direct a team of controls testing professionals in assessing control design, designing control testing tools, developing control testing procedures, and ensuring control testing transitions.
- Carry key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process.
- Perform decision-making of control testing design activity, including approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions.
- Maintain resource forecast for own team and ensure successful controls testing transition and Central Execution training.
- Approve testing procedures in Confluence and deliver relevant procedures to Internal Audit reviews and issue remediation.
- Represent control testing in Operational Risk Forums (ORF) and senior meetings as needed and work with each respective team to finalize materials.
- Develop and drive quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
- Support team members on topics ranging from testing design and execution to performance management and control testing platforms basics.
- Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
- Maintain relationships and drive accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
- 10+ years relevant experience, 5+ years in Risk & Controls roles, 5+ years of direct management experience preferred.
- Subject matter expert on controls design, execution, and/or control testing.
- Expert-level understanding of MCA (Managers Control Assessment) frameworks and processes.
- Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
- Effective communication, written, and presentation skills.
- Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration.
- Independent thinker and able to perform a credible challenge of businesses/functions.
Less than 10%.
EducationBachelor's/University degree, Master's degree preferred.
Primary LocationsFlorence, Irving, Jacksonville, Tampa.
