Technical Account Executive

23 hours ago

Louisville, United States Gateway Staffing & Consulting Full time
Position Overview

The Technical Account Executive has a pivotal role that blends technical aptitude with business acumen to drive our offerings to new heights. This cross-functional position is responsible for managing customer expectations, delivering clear communication, and creating positive outcomes. Emphasizing communication and culture, the Technical Account Executive will craft a superior experience of delivered services, defining specific business outcomes while guiding the full sales and operations cycle.

Job Definition: Business Relationship Owner. Build a coalition of support (technical and business) with the Customer. Embrace Customer opportunity ownership in collaboration with team members, partners and the Customer.

Job Methods: Team Mobilizer and Orchestrator. Advocate for good business between us and the Customer. With approval of senior leadership and, as needed, establish an internal account team for effective engagement with the Customer. Mobilize and guide the account team and other resources for this Customer.

Responsibilities
  • Identify profitable opportunities for all company products and services, contributing to the growth of the new business pipeline and enhancing revenues
  • Understand the customer's buying and decision-making processes, providing guidance to the company team for navigating these processes effectively
  • Present new company service and product sales opportunities that support the customer's objectives, working in partnership with leadership and sales to close deals
  • Act as the primary contact for senior leadership of customers, fostering a business relationship that encompasses both technical and business support
  • Achieve defined benchmarks and Key Performance Indicators (KPIs) to ensure the successful identification, engagement, and onboarding of warm leads into company
  • Effectively articulate the value proposition of company services and potential business outcomes to partner organizations and their staff, demonstrating how our solutions can drive benefits for them and their customers
  • Build and lead a coalition of support within company and among customers, ensuring effective collaboration and opportunity ownership
  • Communicate effectively across all levels within company and the customer's organization, ensuring all stakeholders are informed and engaged
  • Cultivate a base level knowledge of IT service delivery and its impact on budget, resources, and company operations
  • Facilitate seamless customer onboarding experiences during and post-sale, ensuring smooth integration into company services and maximizing customer satisfaction and retention
  • Ensure customer expectations are appropriately set and met, entering opportunity information in company systems as needed
  • Provide detailed reporting to company leadership regarding the business health of the customer and market insights
  • Proactively discover, define, report, and resolve customer concerns, contributing to the continuous improvement of company offerings
Expertise and Experience
  • Possess foundational knowledge of IT solutions and an eagerness to deepen this understanding,
with the capability to link the technology's value to a customer's business objectives
  • Demonstrates a continuous hunger for growth, opportunities, and knowledge in technology, business practices, and innovative solutions
  • Proven ability to work both independently and collaboratively within a team to address and solve problems, showcasing initiative and a proactive approach
  • Demonstrated leadership skills with the capacity to guide, inspire, and motivate an account team towards achieving collective goals
  • Outstanding verbal and written communication skills, with the proficiency to clearly convey complex information to a diverse audience
  • Influential in interactions, utilizing exceptional persuasion skills to achieve optimal outcomes
  • Strong presentation skills, capable of engaging and educating an audience effectively
  • Thrives in a dynamic, fast-paced environment, adept at managing multiple projects and tasks simultaneously with a high degree of organization and efficiency
  • Resilient under pressure, maintaining composure and focus to meet and exceed objectives
  • Excellent organizational and time management skills, prioritizing tasks effectively to meet deadlines and targets
  • Results-oriented, with a creative and energetic approach to tackling challenges and capitalizing on opportunities
  • Maintains a positive, self-motivated, confident, and tenacious attitude, fostering a productive and encouraging work environment
  • Holds a college/university degree in a related field; relevant experience may also be considered as a substitute for formal education, highlighting a commitment to learning and professional development
Expectations
  • Availability to travel to nearby sites as needed to partner branch offices and locations
  • Independently completes diverse tasks of the job and applies and enhances knowledge and skill

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