Customer Service Assistant, Highlander Service Station

2 months ago


Oakland, United States University of California , Riverside Full time

UC Riverside's Campus Business Services is recruiting for the Customer Service Assistant, Highlander Service Station. The full salary range for the Customer Service Assistant, Highlander Service Station is $28.44 - $40.76 per hour. However, the expected pay scale for this position is up to $31.89 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

The Customer Service Assistant provides operational, administrative and customer service support to Highlander Service Station (HSS), a unit in Campus Business Services. HSS is a one-stop-shop that oversees the production and distribution of the UCR campus ID card (R'Card), processes and ships campus and retail mail, and provides notary, passport, and headshot services. The CSA will be the primary contact and support all facets of HSS services and oversees the operations of the front counter which is staffed by student workers. Assists with the sale and coordination of new products and services at HSS. Provides excellent service at all times to a diverse population of students, staff and faculty by explaining and promoting the services available to the customer; troubleshoots and resolves a wide variety of complex and/or technical issues related to any HSS service line. Conducts monthly inventory and assists with month end reporting. Creates and oversees the student staff calendar. Applies organizational skills and attention to detail to be able to work successfully in a fast-paced work environment. May provide operational, administrative and customer service support, similar in scope, to other CBS units as needed.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.


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