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Communications Officer

2 months ago

Perrysburg, United States City of Perrysburg Full time

***ATTENTION*** THE CITY OF PERRYSBURG IS ACCEPTING APPLICATIONS TO FILL A VACANCY FOR AN ENTRY LEVEL COMMUNICATIONS OFFICER POSITION

In addition to completing this application, to be considered for employment, entry level candidates must also:

- Take and pass the National Testing Network (NTN) test for Emergency Communications; AND - Complete a typing test and ECOMM computer simulations to be considered for this position.

The typing test and computer simulation tests are accessible through your NTN account. Please visit NTN's website for additional information and to register for testing dates at: www.nationaltestingnetwork.com

Honorably discharged military veterans who submit a legible copy of their DD214 will be given an additional 5% of their passing score.

DD214 documents may be uploaded with this application or mailed to City of Perrysburg Human Resources Office, 201 W. Indiana Avenue, Perrysburg, Ohio 43551.

Documents must be received or postmarked no later than closing date.

Summary of Duties:

Under the general supervision of the Support Services Manager, and the direct supervision of the Shift Supervisor, a Communications Officer performs a variety of duties related to radio, telephone, automated data communications, and clerical functions within the Police Division.

A Communications Officer operates base radio console equipment and acts as a central dispatch/control or relay point to receive and transmit information to safety services (Police & Fire), and other appropriate personnel; operates computer terminals such as LEADS to verify vehicle and personal data, and CAD terminals to record calls for service from the public and track police unit activity; answers inquiries from the public; directs them to the appropriate personnel with the Police Division as well as other City Divisions; operates emergency equipment including 911. Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/ procedures.

Communications Officers are subject to working varied hours, holidays, and overtime as required during assigned shifts and will be subject to emergency call-ins for critical incidents or other situations requiring emergency or additional communication staffing. Regular and punctual attendance is regarded as an essential requirement of this classification. Given the nature of this classification's duties/responsibilities, it has been designated as “Non-Exempt” under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation or formal compensatory time.

Essential Functions: Receives and records telephone calls and complaints as well as answers inquiries from the public regarding a variety of issues and events. Provides directions to City facilities, special events, and programs, or advises residents regarding the location of various streets within the community. Receives and transmits radio communications and dispatches safety services, and appropriate personnel as well as coordinating back up support as necessary. Operates LEADS computer terminal to verify and record vehicle and personal data (e.g. verifies vehicle registrations and drivers license information; enters and cancels warrants; runs record checks; enters and clears missing persons, property, etc.). Prepares and maintains logs and records of calls, complaints, receptions, and transmissions for police and fire personnel. Monitors radio frequencies of the Police Division, the Fire Division, other City Divisions, and surrounding police agencies. Dispatches service personnel during and after normal hours of operation. Provides the public and City employees information concerning special events, landmarks, and directions. Female Communications Officers may assist police officers in the processing of female prisoners when female officers are not available. Activates the Severe Weather Siren system and the Mass Contact Notification System (CodeRed) for tornado watches & warnings, and severe weather, as well as for pre-scheduled tests.

Other Duties and Responsibilities: Performs any other related duties as assigned by the appropriate authority. QUALIFICATIONS:

An example of acceptable qualifications: Possession of High School Diploma or GED and any equivalent combination of education and experience that would provide the following knowledge, skills, and abilities:

LICENSURE OR CERTIFICATION REQUIREMENTS:

(*indicates developed after employment). Must obtain LEADS and National Incident Management Systems training including; ICS-100, ICS-200, ICS-700, and ICS-800.*

MINIMUM ACCEPTABLE CHARACTERISTICS:

(* indicates developed after employment)

Skill in: Good written and verbal communication skills. Good interpersonal and human relations skills. Good organizational skills.

Ability to: Ability to use sound judgment and to react appropriately under stressful situations. Ability to recognize unusual or threatening conditions and to initiate appropriate responses. Ability to comprehend and carry out instructions in written or verbal form. Ability to type at an acceptable rate (per established Division standards) on a typewriter or computer terminal. Ability to collate and sort data in numerical, alphabetical or chronological order. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to prepare meaningful, concise, and accurate reports. Ability to transmit information verbally in a clear, concise, and accurate manner. Ability to maintain good working relationships with public officials, City employees, supervisors, and peers. Ability to interact with the public in a friendly, professional manner and to maintain a favorable and professional image. Ability to handle routine and sensitive inquiries in an effective and professional manner. Ability to maintain confidentiality in handling sensitive and other issues as instructed by supervisors.

Applicants must successfully pass the National Testing Network tests for Emergency Communications to be considered for this position.

Please visit the National Testing Network website for additional information and to register for testing dates at: www.nationaltestingnetwork.com Applicants must successfully complete the following additional requirements in order to be considered for employment: 1.

A background investigation and assessment; 2. A structured oral interview; 3. A medical examination and drug screen; 4. A psychological evaluation.

The City of Perrysburg is an equal opportunity employer.

Due to public records laws in Ohio, properly redacted application materials cannot be kept confidential.

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