Company Overview

TFS, Ltd. is a prominent provider of data-driven, brand-independent facilities and fleet management solutions for businesses in manufacturing, distribution, and related sectors. Recognized as experts in managing mission-critical assets, TFS serves as a vital supply chain partner for its clientele. We are a rapidly growing, dynamic organization seeking individuals who are eager to contribute to our expansion.

Our Commitment to Employees

At TFS, we understand that Our People are the cornerstone of our success, enabling us to deliver outstanding customer service. We provide a comprehensive benefits package that includes:

• Competitive Compensation: Along with incentive opportunities and potential for overtime.
• Comprehensive Benefits: Starting from day one, including medical, dental, vision, 401K with matching contributions, company-paid life insurance, and disability coverage.
• Paid Holidays: Enjoy 8 paid holidays each year.
• Generous Paid Time Off: Full-time employees accrue paid time off throughout their tenure with TFS.
• Professional Development: Access to training and mentorship from industry experts.

Note: Benefits are subject to change. For specific details, please consult with an HR Representative. In case of discrepancies between this information and official plan documents, the latter will take precedence.

Position Overview

The IT Infrastructure Supervisor will oversee the performance, hardware, and software of both physical and virtual servers that host various applications, as well as manage the daily IT operations at TFS. This role will lead the IT Service Desk and is accountable for its development. The position is salaried and reports directly to the Chief Information Officer.

Key Responsibilities:

• Monitor daily operations, focusing on server hardware, software, and operating systems.
• Coordinate technology installations, upgrades, and maintenance activities.
• Manage the procurement and replacement of hardware as needed.
• Oversee the performance of the IT Service Desk, ensuring satisfaction with services provided.
• Assess technology risks to formulate a network disaster recovery plan and backup procedures.
• Manage both internal and external communications, serving as the primary escalation contact for business-related issues.
• Ensure the security of TFS systems and data by employing best practices, tools, and security principles.
• Develop and revise security, operations, and infrastructure policies as required.
• Perform additional duties as assigned.

Qualifications:

• A minimum of five years of hands-on technical management experience in IT operations, networking, systems, services, and O365.
• A Bachelor's degree in Computer Science or Business Administration is preferred.
• Demonstrated experience in service performance, critical issue resolution, and service level management.
• Preference will be given to candidates with certifications in Office 365, Azure, or AWS.

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While executing the responsibilities of this position, the employee is regularly required to sit or stand for extended periods, use hands for typing and handling tasks, and communicate verbally. The employee frequently walks and reaches with hands and arms, and occasionally stands, stoops, kneels, crouches, or crawls. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are typical of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The work is primarily conducted in an open-office setting, with colleagues working in close proximity and a moderate level of activity throughout the office. The noise level in this environment is moderate.

TFS, Ltd. is an equal opportunity employer, considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.