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Scottsdale, United States Finemark National Bank Full time
Position Summary. The Salesforce Administrators primary job duties are to provide FineMarks associates with technical assistance and support related to Salesforce.com, DocuSign, DocuSign CLM, and related integrated Salesforce applications. The Salesforce Administrator works closely with other members of FineMarks IT team and plays an essential role in the daily monitoring and maintenance of Salesforce and other data systems.

This position is not a Salesforce only position, it will also involve monitoring and maintenance of other systems, such as: document imaging and API middleware data flow between systems.

Essential Salesforce Functions:
  • Support user base with day-to-day troubleshooting requests
  • Monitors and ensures integrity of data through use of reports and dashboards
  • Imports, updates, manages, and cleans the data in Salesforce
  • Manages user-profiles and permissions based on their roles
  • Coordinate communication and data flow between various systems
  • Assist users with the development, creation, and scheduling of reports and dashboards
  • User Training and Adoption
  • Create technical documentation and user training documentation as-needed
  • Perform various system maintenance functions
Position Qualifications:
  • Minimum 2+ years experience as a Salesforce Administrator or comparable experience with a similar CRM
  • Knowledge of various declarative Salesforce features, including Flows, Workflow Rules, Process Builder, Validation Rules, and Approval Processes
  • Exceptional written / oral communication and interpersonal skills
  • Ability to perform as a team player and work independently but collaboratively, and with minimal supervision
  • Self-motivated, self-starter with keen attention-to-detail
  • Excellent analytical, problem-solving, and retention skills
  • Ability to effectively prioritize and execute tasks quickly in a fast-paced environment
Preferred:
  • Knowledge of Apex or other C-family programming language
  • Knowledge of SOQL or other query language
  • Basic knowledge of data architecture and application architecture concepts
  • Proficient with Microsoft Excel
  • Experience with DocuSign ESignature, DocuSign CLM, SpringCM, or similar
  • Familiarity with Pardot or similar email marketing platforms
  • Knowledge of basic information security concepts


ADA Job Description: The physical requirements and activities described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements. This position primarily requires sedentary work; exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

Physical Activities. The following physical activities are frequently required: talking is required to express or exchange ideas by means of the spoken word and hearing, with or without correction, is required to perceive the nature of sounds at normal speaking levels. The use of fingers is frequently required to pick, pinch, type (e.g., keyboard) or otherwise work, primarily with the fingers rather than with the whole hand as in handling. There is frequent repetitive motion which requires substantial movements (motions) of the wrists, hands, and/or fingers. This position may occasionally require that a person climb, balance, stoop, kneel, crouch, crawl, reach, push, pull, lift, grasp and/or feel.

Visual Acuity Requirements. Close visual acuity and the ability to adjust focus, with or without correction, are required to perform activities such as, viewing a computer monitor or written materials and documents; reading; writing; preparing and analyzing data and figures; transcribing; close visual inspection. Some distance vision and color vision may be necessary.

Environmental Conditions. A person is not substantially exposed to adverse environmental conditions and only exposed to moderate noise; they may occasionally work near moving mechanical parts or machinery such as a copier/printer.

FineMark National Bank & Trust complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA). During the interview process, you may be asked questions concerning your ability to perform job-related functions. As an equal employment opportunity (EEO) employer, FineMark National Bank & Trust adheres to a policy of making employment decisions without regard to race, color, religion, sex, national origin and status as an individual with a disability or protected veteran. We assure you that your opportunity for employment with FineMark depends solely upon your qualifications