Tier 1 Hop Shops Help Desk
3 weeks ago
Valor Oil, a third-generation petroleum distributor based in Owensboro, Ky., provides private-label and major-brand gasoline, diesel fuels, racing fuels, lubricants, antifreeze, and other petroleum products. We operate approximately 13 C-stores in northern Kentucky & Ohio. As well as the operation of delivering gasoline to wholesale accounts in 4 southeast states at over 120 wholesale dealer locations. The company is headquartered in Owensboro, Ky.
The Intern Tech will assist our IT department in maintaining and supporting our technology systems across all Hop Shops locations. They will be responsible for installing, maintaining, and upgrading all back-office equipment, camera systems, registers, credit card terminals, and other supporting systems. Assist customers with loyalty as well as interface with Paytronix. Additionally, the Intern Tech will provide technical support to employees and resolve any issues that may arise.
Requirements
•Install, set up, and maintain all back-office equipment including PC, printer, scanner, Handheld price scanners, and Coremark ordering equipment.
•Installation of NVR POE camera systems.
•Maintenance of the Verifone Commander and Ruby 2 registers and all supporting systems including credit card terminals, Cybera, and Mako firewalls.
•Maintain and repair the PA system so employees can communicate with customers at the pumps.
•Installation and maintenance of advertising TVs at Hop Shop's locations.
•Physical hardware upgrades and wiring replacements as needed at all locations.
•Installation and monitoring of Time Clocks at every location and the Kiosk Lockdown browser at many locations for the Time Clock tablets.
•Monitor incoming trouble tickets from company team members and assist as needed.
•Make sure the Veeder Root is accessible remotely through the Inform PC app.
•Installation and maintenance of store music systems both inside and outside at the pumps.
•Ensure the pumps are working as intended and resolve any issues that arise such as prepay not working, DCR failures, media not playing, and "Please pay inside" errors.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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