Hotel Front Desk Supervisor

2 weeks ago

Florence, United States Tru by Hilton Florence Full time

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today Responsibilities: • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints • Lead operations at the front desk and make sure guests have an exceptional stay • Make sure to adhere to the front desk budget and put in orders for office supplies as needed • Gather financial information and generate occupancy reports for the general manager • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies Qualifications: • Must possess a high school diploma or equivalent certification (GED) • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position • Hospitality experience of at least 1 year is required for this role • Possess excellent management skills, communication skills, and multitasking skills • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired • Afternoon and weekend availability is required as this position would primarily be a second shift About Company: Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

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