Hotel Front Desk Clerk

3 weeks ago


Florence, United States LaQuinta Inn & Suites Florence Cincinnati Airport Full time
Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application todayCompensation:

$12 - $14 hourly

Responsibilities:
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Handle customer complaints as necessary
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
  • Working knowledge of Microsoft Office and reservation management systems
  • Must have graduated high school, received a GED or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • 1+ year of hotel industry experience or related job preferred
  • Comfortable taking telephone calls and mitigating stressful situations

  • Must be able to stand for a minimum of eight hours per shift
About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.



  • Florence, United States Tru by Hilton Florence Full time

    Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll...


  • Florence, United States Tru by Hilton Florence Full time

    Job DescriptionJob DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an...

  • Front Desk Clerk

    5 days ago


    Florence, United States PCH, Inc. Full time

    As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location,...

  • Front Desk Clerk

    1 month ago


    Florence, United States Microtel Inn and Suites Full time

    Job DescriptionJob DescriptionFront Desk Clerk Front Desk Clerks serve as the primary contact to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Check guests out and explains billing at the end of their stay if needed. Responds to a wide variety of guest requests by assessing the guest...


  • Florence, United States Tru by Hilton Florence Full time

    Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should...


  • Florence, United States Tru by Hilton Florence Full time

    Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should...


  • Florence, United States Tru by Hilton Florence Full time

    Description Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary....


  • Florence, United States Tru by Hilton Florence Full time

    Description Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary....


  • Florence, United States Tru by Hilton Florence Full time

    Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should...


  • Florence, United States Tru by Hilton Florence Full time

    Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should...

  • Hotel Front Desk

    2 days ago


    Florence, United States TownePlace Suites by Marriott Cincinnati Airport South Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the TownePlace Suites Cincinnati Florence, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Hotel Front Desk

    1 month ago


    Florence, United States TownePlace Suites by Marriott Cincinnati Airport South Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the NEW TownePlace Suites Cincinnati Florence, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...


  • Florence, United States Tru by Hilton Florence Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...


  • Florence, United States Tru by Hilton Florence Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...

  • Hotel Front Desk

    2 days ago


    Florence, South Carolina, United States TownePlace Suites by Marriott Cincinnati Airport South Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the TownePlace Suites Cincinnati Florence, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Hotel Front Desk

    2 months ago


    Florence, South Carolina, United States TownePlace Suites by Marriott Cincinnati Airport South Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the NEW TownePlace Suites Cincinnati Florence, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...


  • Florence, United States Tru by Hilton Florence Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Agent

    5 days ago


    Florence, United States Residence Inn Florence Full time

    Raines Co. - Your Future is Now Position Summary:  At the front desk you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest as you will makes reservations, checks guest in/out and assists guests with special requests. Responsible for all Guest relations during scheduled shift and...

  • Front Desk Agent

    4 days ago


    Florence, United States Residence Inn Florence Full time

    Job DescriptionJob DescriptionRaines Co. - Your Future is NowPosition Summary:  At the front desk you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest as you will makes reservations, checks guest in/out and assists guests with special requests. Responsible for all Guest relations...


  • Florence, United States Westmont Group Full time

    The Front Desk Supervisor provides guidance and leadership, ensuring consistent quality customer service is delivered.This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days...