Generational Wealth Grant Administrator

4 weeks ago

Rochester, United States ELS Full time
Hours:

40

Schedule:

This position is remote eligible for up to 40% of the time. Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs.

Pay:

Starting Pay: $33.51 per hourPay Range: $29.64 - $37.37 per hour

Purpose:

This role will serve as the primary point of contact for daily execution of the Generational Wealth First Time Homebuyer grant.Chief duties include communicating internally and externally including customer contact and establishing relationships with external industry and community partners. Pipeline management, reporting and tracking particularly on monthly enrollments and monitoring customer eligibility and readiness.Moreover, the candidate will work cross-functionally with the Generational Wealth Team and partners and internally with mortgage lending, product management, community impact, treasury and mortgage servicing to make certain programs are functioning as intended.

Accountabilities:

Lead daily activities to ensure that Generational Wealth homebuyer grant programs are operating as intended

  • Administer program requirements for Generational Wealth grants.
  • Track and report grant and customer eligibility and readiness
  • Manage enrollments, issuing commitment letters, and closings
  • Perform pre-and-post closing needs
  • Write and update procedures needed to support grant programs
  • Track information and metrics as determined by program (referrals, performance, grant rounds, limits)
  • Serve as administrative contact for Generational Wealth grant customers
  • Submit compliant packages to the FHLB to solidify program participation
Driving operational execution
  • Champion operational efficiencies internally and with partners
  • Streamline relevant processes in addition to driving frictionless business flows
Customer Experience
  • Work to deliver superior service and a delightful experience to all external and internal customers
  • Work with the Generational Wealth Team and partners to uncover tactics to grow share of first time homebuyer market for our target audience.
Relationship management
  • Build powerful and compelling relationships with partners and centers of influence
  • Establish trust, confidence and partnerships with internal colleagues
Qualifications
  • Associate degree or 2 years of directly related experience required
  • Residential mortgage, real estate, homeownership programs, financial services or related experience required
  • Basic understanding of residential mortgage lending and affordable housing
  • Experience working with racially and culturally diverse populations
  • Ability to work well individually and as a member of a successful team
  • Strong communication skills
  • Demonstrates alignment with ESL's Core Values, mission, vision, and purpose to help our community thrive and prosper
Preferred Qualifications
  • Bachelor's degree preferred in Business, Real Estate, Urban Planning, Economics, Management or Statistics/Math
  • Minimum of 2 years of experience in mortgage lending with focus on first-time homebuyers and/or homeownership counseling and homebuyer education
  • Customer service experience
  • Familiarity with Greater Rochester neighborhoods and communities


We're committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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