Lead Client Service Representative
2 months ago
About Establshed in 1954, Harper Woods Veterinary Hospital offers your companion pets a modern, well equipped hospital with comfortable patient quarters and state-of-the-art diagnostic and treatment facilities. We are conveniently located on the East side of Harper Avenue between Allard Ave and Eight Mile Rd at 20102 Harper Avenue in Harper Woods, Michigan. Our philosophy of pet care is simple By being the spokesperson for your pet’s best interest, we strive to provide superior and compassionate health care to ensure that your pet lives the longest, healthiest, and happiest life possible. We will make every effort to preserve and prolong life when a quality future is possible. We attend to patient comfort, both physical as well as emotional. Hours of operation Monday - Friday 9:00am - 6:00pm Pay range $17-$21 DOE Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Client Service Representative Competencies Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas. Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care applying excellent written and verbal skills. Active Listening: Following the expressed wishes of teammates and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms. Processes cash, checks, charge card payments and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow. Assists in the updating of client/patient files, as needed. Prepares and sends client correspondence. Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list. Performs a backup of the computer system on a regular basis, as directed. Performs and oversees the performance of posting daily business. Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, new client kits and any other take home items. Handles emergency situations with great care, patience, and following established clinic policies and procedures. Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction. Requirements / Qualifications Full or part-time Ability to work on weekends High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development
-
Financial Services Representative
6 days ago
Grosse Pointe, Michigan, United States Janet Coates - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and results-driven Insurance and Financial Services Professional to join our team at Janet Coates - State Farm Agent. As a key member of our agency, you will play a critical role in helping our clients achieve their financial goals and protecting their assets.Key ResponsibilitiesLead Generation and Conversion:...
-
Patient Service Representative
6 days ago
Grosse Pointe, Michigan, United States Henry Ford Health System Full timeJob Summary: We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Henry Ford Health System. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key Responsibilities:Registration and Scheduling: Register...
-
Customer Service Representative
3 days ago
Grosse Pointe, Michigan, United States Avanti Press, Inc. Full timeJob DescriptionWe are seeking a highly organized and customer-focused Service Representative to join our team at Avanti Press, Inc. as a part-time representative in greeting card sales and merchandising.Key Responsibilities:Providing excellent customer service in the field to our valued retail customersAssisting in display installation and straightening and...
-
Part-Time Service Representative
5 days ago
Grosse Pointe, United States Avanti Press, Inc. Part timeJob DescriptionJob DescriptionGOT THE DRIVE TO WORK INDEPENDENTLY?... A FREAKISH DESIRE TO ORGANIZE? ….. AN UPBEAT ATTITUDE? ..... AN APPRECIATION FOR CATS THAT DO YOGA….. ? IF SO – KEEP READING…You could be exactly the type of Service Representative our International greeting card company desires. We are Avanti Press….Famous for creating greeting...
-
Client Relations Specialist
1 week ago
Grosse Pointe, Michigan, United States Elevation One Group Full timePosition OverviewElevation One Group, a leading funding consultancy, is in search of a Sales Consultant to enhance our team. In this pivotal role, you will engage with clients across diverse sectors, delivering outstanding services and tailored loan solutions. We seek an enthusiastic and driven professional with exceptional communication and negotiation...
-
Client Solutions Consultant
2 weeks ago
Grosse Pointe, Michigan, United States Elevation One Group Full timePosition OverviewElevation One Group, a leading funding consultancy, is in search of a Sales Consultant to enhance our dynamic team. In this role, you will engage with clients across diverse sectors, delivering outstanding services and tailored loan solutions. We seek an enthusiastic and driven professional with exceptional communication and negotiation...
-
Insurance Sales Representative
2 months ago
Grosse Pointe, United States Waldmeir Allstate Insurance Agency Full timeJob DescriptionJob Description** Candidate must have an active Property and Casualty License to be considered**Waldmeir Allstate Insurance Agency is a small but successful scratch agency with a strong track record of client retention and steady growth. Established by Chris Waldmeir, who began his career as a Licensed Sales Producer (LSP) in 2010, the agency...
-
Experienced Client Service Representative
6 days ago
St Clair Shores, United States VCA Animal Hospitals Full timeClient Service Representative We are seeking a positive upbeat individual with Client Service Experience to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a...
-
Customer Service Representative
1 day ago
Grosse Pointe Woods, Michigan, United States Pam Mowatt - State Farm Agent Full time**About the Role**Pam Mowatt - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our customers and helping them achieve their insurance and financial...
-
Experienced Client Service Representative
3 months ago
St Clair Shores, United States VCA Animal Hospitals Full timeClient Service Representative We are seeking a positive upbeat individual with Client Service Experience to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a...
-
Patient Service Representative
3 weeks ago
Grosse Pointe, United States Beaumont Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our center located at 18700 Mack Ave, Grosse Pointe Farms, MI 48236 and 25631 Little Mack Ave Suite 104, St Clair Shores, MI 48081. This position requires the candidate to work between both centers. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule....
-
Experienced Client Service Representative
3 days ago
Saint Clair Shores, Michigan, United States VCA Animal Hospitals Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Service Representative to join our team at VCA Animal Hospitals. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.Key ResponsibilitiesCustomer Service Functions:...
-
Patient Service Representative
2 weeks ago
Grosse Pointe, United States Beaumont Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our center located at 18700 Mack Ave, Grosse Pointe Farms, MI 48236 and 25631 Little Mack Ave Suite 104, St Clair Shores, MI 48081. This position requires the candidate to work between both centers. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule....
-
Patient Service Representative
3 weeks ago
Grosse Pointe, United States Beaumont Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our center located at 18700 Mack Ave, Grosse Pointe Farms, MI 48236 and 25631 Little Mack Ave Suite 104, St Clair Shores, MI 48081. This position requires the candidate to work between both centers. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule....
-
Insurance and Financial Services Position
1 month ago
Grosse Pointe, United States Janet Coates - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompany partiesCompetitive salaryFree food & snacksPaid time offTraining & developmentROLE DESCRIPTION:Janet Coates State Farm is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our...
-
Patient Service Representative
1 month ago
Grosse Pointe, United States Beaumont Urgent Care Full timeJob DescriptionJob DescriptionWe have a full time, front desk/medical receptionist position open at our center located at 18700 Mack Ave, Grosse Pointe Farms, MI 48236 and 25631 Little Mack Ave Suite 104, St Clair Shores, MI 48081. This position requires the candidate to work between both centers. Scheduling is tentative 8am - 8pm, 3 shifts/week for full...
-
Grosse Pointe, United States Henry Ford Health System Full timeGENERAL SUMMARY: Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the...
-
Client Relations Specialist
1 week ago
Grosse Pointe Woods, Michigan, United States Pam Mowatt - State Farm Agent Full timePosition Overview: Are you a friendly and service-oriented individual? Do you thrive in a dynamic environment where you interact with clients? If so, a role with Pam Mowatt - State Farm Agent could be the perfect fit for you. Our agency specializes in offering State Farm insurance and financial service products. Key Responsibilities:Build and maintain...
-
Client Relations Specialist
1 week ago
Grosse Pointe Woods, Michigan, United States Pam Mowatt - State Farm Agent Full timePosition Overview: Are you enthusiastic and dedicated to providing exceptional service? Do you thrive in a dynamic environment where you can engage with clients? If so, a role with Pam Mowatt - State Farm Agent could be the perfect fit for you. Our agents exclusively promote State Farm insurance and financial service offerings. Key Responsibilities:Build...
-
Client Relations Specialist
1 week ago
Grosse Pointe Woods, Michigan, United States Pam Mowatt - State Farm Agent Full timePosition Overview: Are you enthusiastic and dedicated to providing excellent customer service? Do you thrive in engaging with clients? If so, a role with Pam Mowatt - State Farm Agent could be the perfect fit for you. Our agents exclusively promote State Farm insurance and financial service offerings. Key Responsibilities:Build and maintain strong customer...