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Health Center Associate I

2 months ago

Urbandale, United States Planned Parenthood Full time
Planned Parenthood North Central States

Iowa, Minnesota, Nebraska, North Dakota, South Dakota

Health Center Associate I (HCA I) - Urbandale, IA

Pay: $19.00 per hour (experience will be compensated)

Schedule: Part-time, 8 hours per week

Shift times: 2 Monday shifts (11:45am - 8:30pm) and 2 Saturday shifts (8:45am - 5:30pm) per month.

Location: Urbandale Health Center (3303 109th St, Urbandale IA 50322)

Job type: Non-Exempt

Union Membership: This position is represented by SEIU.

Questions? Contact Jobs@ppncs.org.

Benefits and Perks:

This position is eligible for paid time off (PTO), Earned Sick and Safe Time (ESST), and participation in the 403(b)-retirement plan. We also offer employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

  • Start date flexibility.
  • Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.
  • Shift differentials:

    • $1.50/hour (weekend), $3.00/hour (evening), $4.00/hour (float/travel), $2.00/hour (Bilingual), and $3.00/hour (ultrasound)
  • Travel reimbursement.
  • Schedules created & sent out 6 weeks in advance.
  • Option of picking up additional shifts, including at other locations other than your "home" clinic.
Minimum Qualifications:
  • High school diploma
  • One to two years customer service experience
Your Day-to-Day Responsibilities:
  • Welcome all patients and visitors. Register patients for health center services. Answer phones, direct calls and reach out to patients as needed. Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
  • Ensure all patients receive unbiased patient support and assistance, assess patient questions and direct to appropriate resources.
  • Maintain patient medical records and obtain patient consent for forms as necessary. Appropriately handle requests for patient medical records.
  • Collect, assess, and verify patient financial information and determine and confirm insurance coverage. Comply with all funding source requirements. Assess funding sources, aid patients in applying for and obtaining funding. Provide patients with resources for insurance navigation, financial counseling, and community sliding scale health centers.
  • Accurately inform patients of potential costs for services. Assess and collect patient fees. Reconcile, prepare, and make bank deposits. Comply with all aspects of the cash handling policies.
  • Prepare charge tickets for clinical staff coding. Charge post for clinical services and review charges for accuracy. Perform and reconcile charge reports.
  • Ensure all patients are provided with information regarding donations and are asked for a donation at the time of checkout. Provide a summary of services for the transaction.
  • Ensure all patients are asked to complete patient experience surveys.
  • Follow all federal, state, and local laws regarding mandated reporting, abortion services, healthcare services and HIPAA.
  • Perform all applicable inventory functions. Process and stock clinical supplies that are received.
  • Perform in-health center refill and resupply requests within scope of practice, including curbside prescription delivery.
  • Provide factual, unbiased information to patients seeking abortion.
  • All health center staff are expected to participate in the onboarding of new employees and supporting the cross-training of established employees.
Immunization Requirements:
  • Hepatitis B vaccination records
  • Measles, Mumps and Rubella (MMR) vaccination records or proof of immunization
  • Tuberculosis PPD Skin Test that is no older than 12 months


About Us:

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission.

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

*Any job offer will be contingent upon the results of a background investigation. *

(Only if eligible) This position is included in the SEIU bargaining unit, and depending on state law, requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)