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Service Center Associate

2 months ago

Urbandale, Iowa, United States TEKsystems Full time

Position Overview:

As a vital member of our team, you will handle incoming calls from healthcare providers to verify eligibility and claim statuses for our members.

Key Responsibilities:

  • Manage inbound communications from providers regarding member eligibility and claims.
  • Conduct outbound follow-up calls as necessary to ensure thorough support.
  • Address customer inquiries through both phone and email channels.
  • Investigate customer questions and provide prompt follow-up.
  • Resolve basic website issues or inquiries from customers.
  • Assist clients with payment processes and related questions.

Required Skills:

  • Strong customer service orientation
  • Experience in call center environments
  • Knowledge of insurance and benefits
  • Proficient in data entry and Microsoft Office applications
  • Ability to handle both inbound and outbound calls

Qualifications:

  • A minimum of 1 year of experience in customer service is essential.
  • A High School Diploma or GED is required.
  • Prior experience in a call center is mandatory.
  • Experience in the insurance sector is preferred.

About TEKsystems:

At TEKsystems, we are committed to driving transformation for our clients. We empower organizations to harness innovative ideas and solutions, capitalizing on a landscape rich with opportunities. Our dedicated team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we partner with forward-thinking leaders to facilitate impactful change. TEKsystems is proud to be part of the Allegis Group.

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.