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Customer Success Manager

2 months ago

New York, United States Burt Intelligence Full time

We are looking for a driven and passionate Customer Success Manager excited about joining us on the journey to build a market-leading, next-generation software company. You'll be working directly with our clients in the advertising industry and function as the customer's spokesperson within the Burt organization.

This is remote full-time position. This role includes occasional travel to your customers located in the US/Canada and will also require being available when our customers are working.

What you can look forward to with Burt Intelligence:

  • Great international & diverse team
  • Cutting-edge technology
  • Flat hierarchy
  • Flexible working time and location
  • A journey to provide insights that matter
We succeed when our customers succeed, and the Customer Success role is all about supporting our clients to be the most successful using the Burt Intelligence platform. It is your job to develop a profound understanding of our customers' requirements, suggestions, and needs, and communicate them back to our product development and marketing teams. You will work in an agile environment within the team where you're empowered to take initiatives and grow quickly.

What you'll do:
  • Onboarding Management: Collaborate with the Sales team to ensure smooth transitions for prospects transitioning to customers. Set timelines and expectations for onboarding new customers with the internal Burt Solutions Engineering team.
  • Customer Relationship Management: Interact regularly with customers, answering product questions, submitting bug tickets, and communicating feature requests with the Product team. Act as the primary point of contact and advocate for customers within the organization.
  • Solution Optimization: Collaborate with the Solution Engineering and Product teams to ensure each customer maximizes the use of Burt's platform and derives the most value from the solution.
  • Renewals and Upsells: Proactively identify opportunities for upsells by understanding customer needs, usage patterns, and expansion opportunities. Manage and execute renewals with existing customers.
Who you are:
  • an ambitious self-driven person that is not afraid of asking questions and is eager to learn and develop.
  • A strong communicator and love to share your knowledge with customers, colleagues, and partners.
  • Organized and used to juggling lots of different things
  • Loves the zero-inbox approach
  • Interested in fixing technical problems, willing to dig into and troubleshoot data before escalating to our engineering team
  • Comfortable managing technical questions about our partner APIs and large datasets
  • We are looking for someone who is accountable, and who truly understands that our customer's success is your success
What you'll need:
  • Excellent organization, planning, and time management skills for handling multiple customer projects at once
  • Experience in advertising, preferably publishing side
  • Experience managing enterprise relationships and daily customer interaction
  • Experience working closely with product teams to deliver customer excellence
  • Experience working with data platforms, SSPs, first and third-party vendors
  • Proficiency in tools such as Hubspot, Jira, or GitHub, and experience in software development are advantageous.


Are you ready to apply?
Do you see yourself in this job? Please send us your application explaining why you're a great fit.

We look forward to meeting you

Burt Intelligence is an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Department Sales & Success Locations New York Remote status Fully Remote