Customer Success Manager

3 months ago

New York, United States SIRO Limited Full time

At Siro, we are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are building an AI Coach for field sales. Most sales professionals in the U.S. work in field sales, but get ZERO on-the-job coaching because they are alone in the field. Top sales reps out-earn surgeons, but most do not. We believe that with the right tooling, Field Sales can become the most accessible path to financial freedom (see top secret master plan).
The Role

As Customer Success Manager, you'll be one of Siro's first customer success hires. You will own onboarding, training, and ongoing success in Siro deployments with field sales teams. We will count on you to drive engagement and impact by building strong relationships, sales and industry expertise, and product knowledge.

This is a full-time hybrid role in New York City

You Will

  • Ensure Siro's customers achieve success through:
    • Technical onboarding setup (integrations, bookmarks, and analytics)
    • User onboarding (get reps to record)
    • Manager onboarding (get coaches to coach)
    • Communicating impact back to business stakeholders
    • Build, maintain, and improve Siro's playbooks on the above
  • Communicate regularly with Siro's internal teams to provide actionable, data-driven feedback to both Sales + Marketing and Product
  • Build strong connections in our market. Siro has performed exceptionally here so far. You will be expected to help us win the market one relationship at a time.
  • Work directly with the founders, Joe and Jake, daily and be counted on to tell them when they're wrong
Requirements
  • 3-6+ years of B2B Customer Success experience
  • Excellent communication skills with internal and external audiences ranging from individual sellers to executives
  • Track record of exceptional performance managing deployments of software across multiple teams, while meeting project deadlines, resulting in successful adoption and results for the customer
  • You are ambitious, proactive, love working with customers, and have a high willingness to be an owner
Nice To Have
  • Experience at a pre Series-B startup
  • Experience with sales productivity tools, where sales management is the primary buyer and success requires driving change in a sales organization
  • Scaled CS experience - you have run implementation and CS lifecycle processes in 1:many settings, in addition to more traditional 1:1 processes
  • Experience working with users in field sales verticals like Solar, Roofing, Pest Control, Home Improvement
Compensation
  • $90k-$130k + equity depending on experience and skills

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