Customer Service Specialist

4 days ago


Monroe, United States Blackbird Recruiting Full time

Customer Service Specialist

Monroe, NY

$1,500 - $2,000 weekly

Position Overview:

The Customer Service Specialist will play a vital role in ensuring a seamless experience for clients and event planners. This individual will assist with menu selection, answer client inquiries, and coordinate all customer service-related tasks to ensure events run smoothly. The role requires excellent communication, problem-solving skills, and a keen attention to detail.

Key Responsibilities:

  • Assist event planners and clients with menu selection based on dietary preferences, event size, and budget.
  • Provide expert advice on catering options, food pairings, and special requests.
  • Manage client inquiries, resolving any issues or concerns promptly and professionally.
  • Collaborate with the kitchen and event staff to ensure accurate and timely delivery of services.
  • Maintain detailed records of client preferences, orders, and special instructions.
  • Follow up with clients post-event for feedback and ensure satisfaction.
  • Hours are 10:00AM - 6:00PM Monday through Thursday and be on call remotely on Sundays and Fridays.
Qualifications:
  • Proven experience in customer service, preferably in the catering or hospitality industry.
  • Strong interpersonal and communication skills.
  • Strong computer skills.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
  • Knowledge of catering, food, and beverage offerings is a plus.


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