Bilingual Customer Service Representative

2 weeks ago


Monroe, Ohio, United States CSafe Global Full time
Position Overview

CSafe Global is in search of a Bilingual Customer Support Specialist to enhance our exceptional global customer service team. This role is pivotal in assisting the commercial division with product inquiries and managing order processing while ensuring all logistical requirements are met efficiently.

As a leader in thermal shipping solutions for the pharmaceutical cold chain, CSafe Global is dedicated to ensuring that patients receive the necessary medications and treatments. With operations in over 70 locations worldwide, we are committed to fulfilling our mission of providing accessible, life-enhancing pharmaceuticals to patients globally. Our focus on client satisfaction, coupled with our industry expertise and innovative spirit, allows us to deliver a comprehensive portfolio of services including active and passive bulk air cargo, parcel, cell and gene, and specialty last-mile solutions.

Key Responsibilities:

  • Manage the processing of purchase orders and leases across the full range of CSafe's products and services.
  • Respond to customer inquiries utilizing your extensive product knowledge and relevant internal resources.
  • Coordinate with internal departments to ensure seamless management of inquiries, orders, and lease requests, providing a comprehensive customer experience.
  • Take ownership of resolving assigned complaints and incidents, ensuring engagement with all necessary internal teams.
  • Meet or exceed established Key Performance Indicator (K.P.I) targets.
  • Participate in training sessions to align skills with job requirements.

Qualifications:

  • High School Diploma required; BS/BA degree preferred.
  • A minimum of 5 years of customer service experience, ideally in a leasing or technical environment.
  • Fluency in Spanish and English, both written and verbal.
  • Proficient in IT skills for system management and Office 365 applications; experience with Sage X3 is advantageous.
  • Strong time management skills with the ability to prioritize effectively.
  • Excellent organizational skills, capable of managing multiple priorities.
  • Ability to maintain professionalism and foster positive relationships with both internal and external customers in a dynamic environment.
  • Strong team collaboration and interpersonal skills.
  • Analytical thinking and attention to detail are essential.
  • Ability to set and adhere to schedules.

Benefits:

  • Generous Paid Time Off (PTO) starting at 25 days, plus paid holidays.
  • Comprehensive Medical, Dental, and Vision Insurance.
  • 401k plan with employer matching.
  • Group Life and Disability Insurance.
  • Health Spending Account options.
  • Identity Protection services.
  • Employee Assistance Program.
  • Travel Assistance Program.
  • Financial Wellness initiatives.
  • Tuition Reimbursement opportunities.
  • Parental Leave benefits.
  • Referral Program incentives.
  • Gym Membership Reimbursement.
  • Flexible Hybrid Work Options.

CSafe Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



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