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Customer Service Representative

2 months ago


Monroe, New York, United States Blackbird Recruiting Full time
Customer Service Specialist

Blackbird Recruiting is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will play a vital role in ensuring a seamless experience for clients and event planners.

Key Responsibilities:
  • Menu Selection and Coordination: Assist event planners and clients with menu selection based on dietary preferences, event size, and budget.
  • Customer Service and Support: Provide expert advice on catering options, food pairings, and special requests. Manage client inquiries, resolving any issues or concerns promptly and professionally.
  • Event Coordination: Collaborate with the kitchen and event staff to ensure accurate and timely delivery of services.
  • Record Keeping and Follow-up: Maintain detailed records of client preferences, orders, and special instructions. Follow up with clients post-event for feedback and ensure satisfaction.
Qualifications:
  • Customer Service Experience: Proven experience in customer service, preferably in the catering or hospitality industry.
  • Interpersonal and Communication Skills: Strong interpersonal and communication skills.
  • Technical Skills: Strong computer skills.
  • Time Management and Multitasking: Ability to multitask and manage time efficiently in a fast-paced environment.
  • Catering Knowledge: Knowledge of catering, food, and beverage offerings is a plus.