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Aftermarket Sales Representative/Account Manager

3 months ago

Lisle, United States Chicago Appleseed Full time

Must-Haves Prefer a minimum of two years of experience in technical sales, specifically emphasizing post-sales involvement, in one or more of the following areas: capital equipment, packaging materials, or other industry-related goods. Strong communication skills. Strong customer service skills. Open to traveling up to 80%. Requirement: 3-4 days in the field. Location: IL, MI, or IN. Nice To-Have Previous CRM and ERP systems experience preferred. Engineering degree is a plus. Collaborative and Team player. Flexibility and adaptability to meet changing deadlines. Consultative sales approach. Essential Duties and Responsibilities include the following: Conduct online and in-plant evaluation of all client and spare part inventories, providing customers with relevant service product proposals aimed at optimizing readiness and productivity. This includes providing recommended spare parts proposals to support newly purchased machines in a timely manner so that relevant critical, wear, and spare parts are available at the plant in time for machine commissioning. Analyze machine age and cycle count of customer-owned machines, and proactively engage with customers to facilitate planned service and parts activities appropriately scaled to the opportunity. Propose and sell service products that optimize the reliability and efficiency of the customer's machinery. Planned service activities should include machine audits, audit repairs, component/assembly replacement/refurbishment, and preventive maintenance agreements. Upon receipt of Technical Service Quotes (TSQ) from the internal team, provide related proposals to customers within the business week in which the TSQ was created. Track and chase TSQs with customers at least three times within 30 days, and record chase dates on the TSQ sales tracking report. Submit TSQ update report to the manager along with the monthly sales report. Submit requests for proposals to Service Products Coordinators via the designated administrative systems and within established timeframes. Provide sales documents, customer purchase orders, and related documentation to coordinator or manager within 48 hours of 'won' orders. Update and close out administrative systems accordingly. Evaluate all new machine types that arrive in the territory. Ensure that the Parts Inventory Manager is provided with a list of parts recommended to add to corporate parts stock. Ensure the department's readiness to address emergency and high-use parts needs for the new machine type. Maintain a database of customer follow-up calls, quotations pending, spare parts custom-kit lists provided, and routine calls. Leverage CRM, SAP, and TSQ systems as directed. Assist customers in validating the accuracy of their service products documentation and revise as necessary. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor's degree preferred. Consultative sales experience required. Ideal candidates will have at least two years' technical sales experience in one or more of the following: capital equipment, packaging materials, or other industry-related goods. Practical mechanical experience also preferred. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization. Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. Previous CRM and ERP systems experience preferred. Certificates and Licenses: Current valid driver's license and the ability to obtain a passport for travel as required by position. Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to work near moving mechanical parts. The associate is occasionally exposed to wet or humid conditions (non-weather); cold (non-weather) and heat (non-weather). The noise level in the work environment is occasionally loud. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr