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Patient Services Representative
3 months ago
The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.
This is a full-time position, Monday-Friday 8:00 AM - 5:00 PM working out of both our Edina & Woodbury clinics.
Vascular & Interventional Experts is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.
Essential Functions:
- Greets all patients that enter the clinic within a reasonable amount of time
- Obtains all demographic and billing information to assist in accurate and timely billing procedures
- Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in
- Answers phones within a reasonable amount of time
- Schedules appointments
- Reviews Provider's schedules on a daily basis for days off and schedule flow
- Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
- Fully participate and contribute to the patient centered health care
- Any and all other duties as assigned
- High School diploma/GED or equivalent
- Customer service experience, telephone skills, and Windows computer skills
- Working knowledge of clinical front desk preferred
Ability to:
- Comply with company policies, procedures, practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic, office or surgery center during business hours
- Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations, if required
- Integrity- Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
- Innovation- Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
- Clinic/office setting
- Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
