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Account Manager
2 months ago
This individual will develop long-term partnerships with our customers to build solutions within an assigned territory while promoting all aspects of RDO Equipment Co. in a professional manner.
Specific Duties Include
Use company-provided systems/tools to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the sale, volume, territory awareness, participation, and customer satisfaction.
Maintain a manageable customer list, while focusing on selling the entire dealership (i.e., parts service, and wholegoods).
Effectively understand and use manufacturers’ programs and resources to attain acceptable market share levels.
Develop a keen awareness of the competition and competitive products, as well as business and industry trends.
Coordinate and/or conduct field demonstrations as well as operate machinery at customer work site.
Maintain strong knowledge of used equipment values and be able to evaluate properly for trading purposes.
Work in conjunction with Sales Manager and New Equipment Ordering (NEO) department, responsible for follow-up and expediting of whole good orders.
Accountable for timely follow up on each sale to ensure customer satisfaction.
Coordinate and/or communicate with customers and applicable departments to ensure timely delivery.
Coordinate pickup and delivery of equipment as needed.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements
Prior sales experience and/or training
Strong understanding of local market conditions
Knowledge of resale values of particular machinery
Strong communication and interpersonal skills
Excellent customer service skills
Excellent computer skills
Willingness to obtain a Class A Commercial Driver’s License (CDL) and current health card
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
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