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Customer Experience Representative

2 months ago

Austin Texas, United States Huckberry Full time
About the Role

Huckberry is seeking a highly skilled Customer Experience Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities
  • Customer Support: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of Huckberry's products, including features, benefits, and technical specifications.
  • Communication: Communicate effectively with customers, colleagues, and brand partners to ensure seamless resolution of customer issues.
  • Problem-Solving: Proactively identify and resolve customer issues, and propose improvements to our customer support processes.
Requirements
  • Customer Service Experience: 1+ year of experience in a customer-facing role, preferably in a retail or e-commerce environment.
  • Product Knowledge: Strong knowledge of Huckberry's products and services, or a willingness to learn.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Technical Skills: Proficiency in using technology to resolve customer issues, including software applications and hardware devices.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for career growth and professional development, including training and education programs.
  • Flexible Work Arrangements: Flexible work arrangements, including remote work options and a hybrid schedule.