Customer Experience Specialist
2 weeks ago
The Customer Experience Team focuses on creating and maintaining positive customer interactions with our people and product. As a member of our Customer Experience Team, you will provide world-class customer experience for all customer inquiries through compassion, timely, accurate, and efficient interactions.
As a Customer Experience Specialist you will focus on meaningful connections that represent the Frndly TV brand in a positive way. This role will focus on owning customer issues and following problems through to resolution.
Compensation:
$19.50 Per Hour
- Possible additional compensation includes overtime pay, sick pay, & vacation pay
- Full-time
- 100% of customer interactions are written only NO PHONES (email, chat messaging, etc.)
- This is an In-Office Position in Denver, CO.
- Create and maintain positive customer interactions with our people and product
- Provide world-class customer experience for all customer inquiries through empathetic, timely, accurate, and efficient interactions
- Identify root causes of customer issues and provides long term solutions
- Collaborate with your team and with teams across the company
- Own customer issues and follow problems through to resolution
- Support a wide range of customer issues including inquiries regarding sales, product features, technical support, billing, account management, general information, and more
- Work hours are 12:30PM to 9PM, must be willing to work weekend and holidays
- High School Diploma, GED, or equivalent
- 1-2+ years of customer service experience in high volume call center environment preferred
- Ability to type 60+ words per minute
- Ability to thrive in a fast-paced environment, work with minimal supervision, multi-task, and work under pressure
- Able to work flexible hours, at least one weekend day and holidays
- Strong written and verbal communication skills
- Proficient in Google Suite, Microsoft Office, and Customer Relationship Management Apps
- Experience with Freshdesk, Freshchat, and Slack a huge plus
At Frndly TV we have a shared drive to succeed and strive to WIN We are CURIOUS, constantly learning and tackling projects in a creative and unique manner. We approach all challenges with INTEGRITY and as a TEAM and celebrate in our joint success. Every day we are NIMBLE in our fast-moving environment, loving and embracing the amazing changes coming our way
We've got you covered
- 90% of Medical insurance covered
- 75% of Dental & Vision insurance covered
- 100% of Short-term & Long-term disability covered
- For the costs we can't cover, we offer HSA & FSA options
- 100% covered Employee Assistance Program that offers counseling, financial planning, legal assistance, and much more
- 2 weeks paid time off so you have the time you need to do the things that you LOVE
- Paid sick leave to ensure that you can rest, recover, and take care of yourself
- Parental leave offered to help you grow & support your family
- 4% 401K match
- Yearly all staff training to align with our goals and mission
- We like to have fun We host an all-staff event every quarter for our people to come together, bond and meet each others' family and friends. Past events have included a Company Picnic at Coors Field, Holiday Party at Punch Bowl Social, Board Game Tournament, and Trivia Night.
- Monthly volunteer opportunities (because giving to our community warms our hearts)
- Every Wednesday we have a company-sponsored lunch in the office (yum)
- Once a month, we come together for a Town Hall meeting to connect and learn about the business
- Complimentary Frndly TV subscription
Frndly TV is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.
-
Customer Success Specialist
2 weeks ago
Denver, Colorado, United States Customer Labs Full timeAbout the Role:We are seeking a dedicated Customer Success Specialist to join our team at Customer Labs. This position is focused on providing exceptional support to our clients across Central and South America.Key Responsibilities:1. Monitor and Address Customer Inquiries: Actively track customer feedback and requests, ensuring effective communication with...
-
Customer Experience Specialist
3 months ago
Denver, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Experience Specialist
1 week ago
Denver, United States Rockytalkie Full timeThis section doesn’t currently include any content. Add content to this section using the sidebar. Salary : $50,000 to $55,000 / year (range based on experience) Healthcare Benefits : Platinum Anthem Insurance plan (100% of premium paid) Vacation : Three weeks paid vacation (increasing to 4 weeks in year 2). Opportunity for additional unpaid leave, up to 6...
-
Customer Experience Specialist
2 days ago
Denver, Colorado, United States Huron Consulting Group Full timeAbout the OpportunityHuron Consulting Group is seeking a skilled Customer Experience Specialist to join our team. As a key member of our healthcare operations team, you will be responsible for delivering exceptional customer experiences to our clients.Key ResponsibilitiesAcquire and act strategically on knowledge of account business objectives, goals,...
-
Customer Experience Specialist
2 days ago
Denver, Colorado, United States Siemens Medical Solutions Usa, Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Siemens Medical Solutions USA, Inc. This is a unique opportunity to work with a global leader in the healthcare industry and make a meaningful impact on the lives of patients and healthcare professionals.Key ResponsibilitiesAssist in the assessment of new...
-
Customer Experience Specialist
2 months ago
Denver, United States Frndly TV Full timeJob DescriptionJob DescriptionThe Customer Experience Team focuses on creating and maintaining positive customer interactions with our people and product. As a member of our Customer Experience Team, you will provide world-class customer experience for all customer inquiries through compassion, timely, accurate, and efficient interactions.As a Customer...
-
Denver, Colorado, United States Robinhood Full timeAbout the RoleRobinhood is seeking a highly skilled Customer Experience Specialist to join our Advanced Services team. As a key member of our team, you will be responsible for providing exceptional customer support and resolving complex issues related to options trading and margin.Key ResponsibilitiesDeliver outstanding customer experiences by resolving...
-
Customer Experience Specialist
5 days ago
Denver, Colorado, United States Asbury Automotive Group Full timeAbout Asbury Automotive GroupWe are a leading automotive retailer with a commitment to excellence and a passion for delivering exceptional customer experiences. Our team is dedicated to providing a fun, supportive, and inclusive environment where our team members can thrive both personally and professionally.Our CultureOur culture is grounded in our North...
-
Customer Experience Specialist
5 days ago
Denver, Colorado, United States Kizik Full timeJob OverviewKizik is a dynamic and innovative footwear company that's revolutionizing the way people experience everyday shoe wear. As a Sales Associate, you'll play a key role in bringing our brand story to life and delivering exceptional customer experiences.Key ResponsibilitiesCustomer Engagement: Share our brand's unique value proposition and product...
-
Customer Experience Specialist
5 days ago
Denver, Colorado, United States Comoto Full timeJob DescriptionAbout the Role:We are seeking a highly motivated and experienced Retail Sales Leader to join our team as a Key Holder. As a Key Holder, you will be responsible for providing exceptional customer service, maintaining a strong sense of product knowledge, and assisting with store operations.Key Responsibilities:Provide every customer with a great...
-
Customer Experience Specialist
5 days ago
Denver, Colorado, United States Wix Inc Full timeAbout Wix Inc.Wix Inc. is a leading cloud-based web development platform that empowers businesses and individuals to create professional websites and online presence.Job SummaryWe are seeking a highly skilled Customer Care Expert to join our team in Denver. As a Customer Care Expert, you will be responsible for building strong relationships with Wix users,...
-
Customer Experience Specialist
5 days ago
Denver, Colorado, United States Paradies Lagardère Travel Retail Full timeAbout Paradies Lagardère Travel RetailWe are the largest airport retail operator in North America, offering a unique shopping experience to millions of travelers every year. Our portfolio includes a wide range of specialty brands, from luxury fashion to travel essentials.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to...
-
Customer Experience Specialist
5 days ago
Denver, Colorado, United States Domino's Franchise Full time**Job Summary**The Domino's Franchise is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.**Key Responsibilities:**Answer customer calls and respond...
-
Customer Experience Specialist
5 days ago
Denver, Colorado, United States Renewal By Andersen Full timeJob SummaryWe are seeking a highly organized and empathetic Customer Service Representative to join our team at Renewal by Andersen. As a key member of our service operations team, you will be responsible for providing exceptional customer service, scheduling service visits, and ensuring seamless communication with our customers and technicians.Key...
-
Denver, Colorado, United States Amazon Inc Full timeWe are seeking an Amazon Web Services (AWS) Optimization Specialist with the business and technical acumen to collaborate across multiple business owners, in order to drive successful IT transformation and cloud adoption. Key Responsibilities: Collaborate with cross-functional teams to drive cloud adoption and IT transformation. Develop and implement cloud...
-
Customer Experience Specialist
5 days ago
Denver, Colorado, United States StretchLab - Cherry Creek Full timeJob DescriptionAt StretchLab - Cherry Creek, we are seeking a highly motivated and sales-driven individual to join our team as a Sales Manager. As a Sales Manager, you will play a crucial role in assisting the General Manager with membership sales, retaining current members, and ensuring the studio runs efficiently.Key Responsibilities:Assist the General...
-
Proactive Customer Experience Specialist
5 days ago
Denver, Colorado, United States Open Bionics Full timeAbout Open BionicsWe are a pioneering medical technology company that designs, develops, and manufactures innovative bionic limbs for individuals with upper limb absences. Our flagship product, the Hero Arm, empowers individuals to regain control and independence.Job SummaryWe are seeking an experienced and motivated Customer Support Manager to join our...
-
Budtender - Customer Experience Specialist
1 week ago
Denver, Colorado, United States Verilife Full timeJob SummaryWe are seeking a highly motivated and customer-focused Budtender to join our team at Verilife. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and promoting a positive, compliant work environment.Key ResponsibilitiesMeet and exceed personal sales volume and key performance indicator (KPI)...
-
Guest Experience Specialist
7 days ago
Denver, United States VO Med Spa - Colorado Full timeBenefits: Bonus based on performance Employee discounts Opportunity for advancement About V/O Med Spa Boulder At V/O we believe in providing our guest with an exceptional experience in a warm and welcoming environment. We run by the platinum rule, treat others the way THEY want to be treated. We offer services, treatments and products that are proven to get...
-
Member Experience Specialist
3 weeks ago
Denver, United States Employers Council Full time $21Job DescriptionJob DescriptionPosition SummaryEnhance the member experience and foster member loyalty by creating a concierge type relationship as the first contact with external customers and support for internal customers. the Member Experience Specialist will have a comprehensive view of member benefits, resolve complex customer service issues, and...