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Customer Experience Specialist

3 months ago

Denver, United States Frndly TV Full time
Job DescriptionJob Description

The Customer Experience Team focuses on creating and maintaining positive customer interactions with our people and product. As a member of our Customer Experience Team, you will provide world-class customer experience for all customer inquiries through compassion, timely, accurate, and efficient interactions.

As a Customer Experience Specialist you will focus on meaningful connections that represent the Frndly TV brand in a positive way. This role will focus on owning customer issues and following problems through to resolution.

Compensation:

$19.50 Per Hour

  • Possible additional compensation includes overtime pay, sick pay, & vacation pay

What your day looks like:

  • Full-time
  • 100% of customer interactions are written only NO PHONES (email, chat messaging, etc.)
  • This is an In-Office Position in Denver, CO.
  • Create and maintain positive customer interactions with our people and product
  • Provide world-class customer experience for all customer inquiries through empathetic, timely, accurate, and efficient interactions
  • Identify root causes of customer issues and provides long term solutions
  • Collaborate with your team and with teams across the company
  • Own customer issues and follow problems through to resolution
  • Support a wide range of customer issues including inquiries regarding sales, product features, technical support, billing, account management, general information, and more

What we're looking for in you:

  • Work hours are 12:30PM to 9PM, must be willing to work weekend and holidays
  • High School Diploma, GED, or equivalent
  • 1-2+ years of customer service experience in high volume call center environment preferred
  • Ability to type 60+ words per minute
  • Ability to thrive in a fast-paced environment, work with minimal supervision, multi-task, and work under pressure
  • Able to work flexible hours, at least one weekend day and holidays
  • Strong written and verbal communication skills
  • Proficient in Google Suite, Microsoft Office, and Customer Relationship Management Apps
  • Experience with Freshdesk, Freshchat, and Slack a huge plus

Who We Are:

At Frndly TV we have a shared drive to succeed and strive to WIN We are CURIOUS, constantly learning and tackling projects in a creative and unique manner. We approach all challenges with INTEGRITY and as a TEAM and celebrate in our joint success. Every day we are NIMBLE in our fast-moving environment, loving and embracing the amazing changes coming our way

We've got you covered

  • 90% of Medical insurance covered
  • 75% of Dental & Vision insurance covered
  • 100% of Short-term & Long-term disability covered
  • For the costs we can't cover, we offer HSA & FSA options

Happy employees are the best employees

  • 100% covered Employee Assistance Program that offers counseling, financial planning, legal assistance, and much more

We work to live our extraordinary lives:

  • 2 weeks paid time off so you have the time you need to do the things that you LOVE
  • Paid sick leave to ensure that you can rest, recover, and take care of yourself
  • Parental leave offered to help you grow & support your family

We want to take care of our employees long-term:

  • 4% 401K match
  • Yearly all staff training to align with our goals and mission

Our people are AWESOME:

  • We like to have fun We host an all-staff event every quarter for our people to come together, bond and meet each others' family and friends. Past events have included a Company Picnic at Coors Field, Holiday Party at Punch Bowl Social, Board Game Tournament, and Trivia Night.
  • Monthly volunteer opportunities (because giving to our community warms our hearts)
  • Every Wednesday we have a company-sponsored lunch in the office (yum)
  • Once a month, we come together for a Town Hall meeting to connect and learn about the business

We LOVE our product and so will you:

  • Complimentary Frndly TV subscription

Frndly TV is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.