Cage Cashier

1 month ago

Albuquerque, United States Route 66 Casino Hotel Full time

Position Title: Cage Cashier

Department: Cage

Employment Classification: Non-Exempt

Position Summary/General Description:

A Cage Cashier is responsible for performing monetary transactions for guests in an assigned window bank and maintaining an accurate draw balance while providing excellent customer service.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.

• Acts as a role model within and outside the casino.

• Maintain a positive and respectful attitude toward customers and co-workers.

• Consistently reports to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Adhere to departmental procedures, safety rules and health regulations and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.

• Complete Multiple Transaction Log (MTL), Negotiable Instrument Log (NIL), Currency Transaction Report (CTR), and Suspicious Activity Report (SAR) accurately. Count all money straps and record date with initials/ID number on strap. Rotate currency, ensuring the straps with the oldest dates are used first.

• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact, speak accurately, clearly, and verbally greet guests).

• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improve; be receptive to change and willing to embrace challenges with team-spirit).

• Maintain experience with money handling, counting, and complex mathematical skills.

• Cash all types of checks for customers (travelers, personal, cash advances) in accordance with the company’s check cashing policies and procedures. Records all checks cashed in the specified computer system.

• Redeem chips/tokens, ticket in ticket out (TITO), vouchers and foreign currency (Canadian only).

• Secure and document all recordable transactions made with company assets.

• Fill out and sign variance form if bank does not balance at end of shift, which must include possible reason for every variance.

• Correctly operate any cage equipment (JetSort, JetScan, currency sorter/counter).

• Process jackpots correctly.

• Request supervisor assistance when needed.

• Develop a thorough knowledge of services, room locations, amenities, surroundings, provide accurate directions and information for guest inquiries about promotions and special events.

• Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.

• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).

• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

• High School diploma or GED Certification preferred.

• Three (3) months in cashiering or relevant work experience preferred.

Licensing & Certification:

• None.

Computer Equipment, Software, Machinery:

• Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).

• Experience operating counting equipment (money sorters/counters, 10-key calculator).

Essential Physical Requirements:

• The job requires the ability to hear, stand, see and repetitively use hands 51-100% of the time.

• The job requires the ability to turn/twist, push/pull 1-50+lbs., carry, lift, slide/transfer 1-25 lbs. 2550% of the time.

Essential Mental Demands:

• The job requires the ability to organize, read, and perform math skills 51-100% of the time.

Supervisory Responsibilities:

• None.

Work Environment (inside/outside):

• The job is performed indoors with exposure to fumes (e.g., cigarette smoke) and occasional exposure to hot/cold temperatures, loud noises and confined areas.

Other Requirements:

• Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.

• Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.

• Must pass a pre-employment alcohol/drug screening and cashiers test.

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