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Cage Lead Cashier

3 months ago

Albuquerque, United States Route 66 Casino Hotel Full time

Position Title: Cage Lead Cashier

Department: Cage

Employment Classification: Non-Exempt

Position Summary/General Description:

A Cage Lead Cashier is responsible for verifying internal monetary transactions to protect company assets while providing excellent customer service.

Expectations:

Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
Act as a role model within and outside LDC.
Maintain a positive and respectful attitude toward customers and co-workers.
Consistently reports to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

Adhere to all administrative policies (LDC Policy & Procedure Manual and departmental procedures), safety rules and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
Assist in training and monitoring assigned tasked to cage personnel.
Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel.
Work odd or unusual hours including weekends, holidays, and overtime.
Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guest.
Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: verification of all cash/chip exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
Maintain strong knowledge with money handling, counting, and complex mathematical skills.
Adhere to Title 31 procedures.
Ensure excellent customer and employee service and arbitrates disputes professionally.
Maintain a flexible schedule to open and close cage as necessary.
Exercise basic knowledge in management, human resources and budgeting.
Required to take a cashier’s test with a passing status.
Request supervisor assistance when needed.
Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).

Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

High School diploma or GED Certification preferred.
Must have two (2) years of experience in demonstrating leadership abilities involving cash handling.
Must have relevant work experience in cash handling or cage cashier capacity.

Licensing & Certification:

None.

Computer Equipment, Software, Machinery:

Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.),
Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).
Experience with operating counting equipment such as: money sorters, counters, and ten 10 key calculator.

Essential Physical Requirements:

Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.
Requires employee to occasionally stand and walk.
Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-25 lbs.

Essential Mental Demands:

Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write the majority of the time.

Supervisory Responsibilities:

Train, apportion work among employees, and appraise productivity.

Work Environment (inside/outside):

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The job is performed indoors in a Casino environment with frequent exposure smoke (e.g., cigarette smoke).

Other Requirements:

Must be able to obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.

Applicant will be required to pass a pre-employment alcohol/drug screening and cashiers test.