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Cage Lead Cashier

3 months ago

Albuquerque, United States Route 66 Casino Hotel Full time
Job DescriptionJob Description

Position Title: Cage Lead Cashier

Department: Cage

Employment Classification: Non-Exempt

Position Summary/General Description:

A Cage Lead Cashier is responsible for verifying internal monetary transactions to protect company assets while providing excellent customer service.

Expectations:

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside LDC.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently reports to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

  • Adhere to all administrative policies (LDC Policy & Procedure Manual and departmental procedures), safety rules and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
  • Assist in training and monitoring assigned tasked to cage personnel.
  • Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel.
  • Work odd or unusual hours including weekends, holidays, and overtime.
  • Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guest.
  • Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: verification of all cash/chip exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
  • Maintain strong knowledge with money handling, counting, and complex mathematical skills.
  • Adhere to Title 31 procedures.
  • Ensure excellent customer and employee service and arbitrates disputes professionally.
  • Maintain a flexible schedule to open and close cage as necessary.
  • Exercise basic knowledge in management, human resources and budgeting.
  • Required to take a cashier’s test with a passing status.
  • Request supervisor assistance when needed.
  • Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).

  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

  • High School diploma or GED Certification preferred.
  • Must have two (2) years of experience in demonstrating leadership abilities involving cash handling.
  • Must have relevant work experience in cash handling or cage cashier capacity.

Licensing & Certification:

  • None.

Computer Equipment, Software, Machinery:

  • Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.),
  • Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).
  • Experience with operating counting equipment such as: money sorters, counters, and ten 10 key calculator.

Essential Physical Requirements:

  • Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.
  • Requires employee to occasionally stand and walk.
  • Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-25 lbs.

Essential Mental Demands:

  • Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write the majority of the time.

Supervisory Responsibilities:

  • Train, apportion work among employees, and appraise productivity.

Work Environment (inside/outside):

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • The job is performed indoors in a Casino environment with frequent exposure smoke (e.g., cigarette smoke).

Other Requirements:

  • Must be able to obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
  • Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
Applicant will be required to pass a pre-employment alcohol/drug screening and cashiers test.