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Customer Success Specialist
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Customer Service Specialist
1 month ago
Job Title: Customer Service Specialist - Seasonal
EXPED is a privately owned outdoor gear company based in Zurich, Switzerland, which makes award-winning sleeping mats, tents, backpacks, sleeping bags, and accessories. Founded in 1983, EXPED delivers Comfort Anywhere no matter the adventure – from family car camping to remote expeditions. EXPED USA, based in Tacoma, WA, is a subsidiary of Exped AG and manages all aspects of sales, marketing, and operations for the brand in the U.S. market.
What Will You Do?
As a member of the Customer Service team, the
Customer Service Specialist will provide a high level of service and support to Exped customers.
The ideal candidate will have the following qualifications:
Oneor more years outdoor industry customer service experience
Or one or more years retail experience in outdoor specialty shops
Excellent written and verbal skills
Proficiency with MS Office and ERP systems
Responsibilities include:
Accurate order entry and shipment processing
Facilitate the shipping of returns and parts
Resolve customer warranty claims
Other duties may include:
Respond to consumer emails in a timely manner
Become knowledgeable about EXPED's product line
Assist with other department projects
All duties and tasks will be performed in a positive, professional manner, according to Exped LLC policies and procedures.
Required Skills:
Excellent computer skills (Microsoft Office and order management systems)
Strong organizational and communication skills
Teamwork and flexibility are crucial to this position
Lifting or moving cartons up to 50 lbs
Additional Information:
Salary: $22.00 per hour
Centrally located downtown Tacoma Office
Non-Exempt, full-time, seasonal position (July-October)
This position is an in-office position in Tacoma, WA
This position reports to the Customer Service Manager
Great discounts on outdoor gear available
Active, fun-loving, and outdoor-oriented staff
Dog-friendly office environment
Resumes can be submitted by email (hr@expedusa.com ) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402). No phone calls, please.
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