Customer Service

2 weeks ago

Tacoma, United States Car Pros Automotive Group Full time
Job Title: Customer Service /Product Specialist

Reports to: Sales Manager (SM)

Primary Responsibility:

Ensuring every guest receives excellent service by answering leads, setting appointments, greeting guests, demonstrating products, presenting lease and sale proposals, delivering vehicles, following up, possessing exceptional product knowledge and dedication to service.

Qualifications & Skills Required:
  • Excellent written and verbal communication skills.
  • Willingness and ability to learn and information required to become a product expert.
  • Ability to complete a workplan unsupervised.
  • Genuine concern and dedication to helping people.
  • Customer service or retail experience.
Job Description Daily Duties:
  • Answer incoming calls, schedule sales appointments, confirm appointments, reschedule “no show” appointments, log all customer contact and/or attempts into Vin Solutions, schedule follow up calls as needed
  • Use CRM workplan to make required number of outgoing customer contacts (calls & emails)
  • Follow prescribed guidelines when responding to internet leads
  • Respond to customer website request (internet inquiries)
  • Greet guests at the dealership
  • Conduct product presentations and demonstration drives
  • Work with sales managers to finalize terms and conditions of purchase or lease
  • Deliver new vehicle to customers
    • Move trade in car next to purchased car. Ask customer if it is ok to assist in moving personal items from trade in vehicle to new vehicle
    • Review and update the “in and out sheet” as needed
    • Get set of keys to new car and manual books
    • Get new vehicle detailed and fill the gas tank
    • Explain features and demonstrate operations of new car
    • Review manual and setup blue tooth and UVO (if applicable)
  • Ensure high quality with every guest interaction
  • Assistant in setup and maintain of dealership display
  • Attend, participate, and/or complete required training meetings/ courses
  • Meet or exceed minimum performance standards set forth by supervisor
  • Follow Car Pros standards regarding dress code
  • Wear Car Pros Employee ID Badge daily
  • Other duties as assigned
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:
  • After 60 days, employee will have 80% of basic medical through Regence which includes vision and prescription coverage
  • Optional at cost Dental coverage
  • Optional at cost Several Voluntary Coverages including Long Term Disability, Short Term Disability, Accident, and Life Insurances
  • After one year, 401(k) with company contributions is available
  • After 90 days Employee discounts on vehicle purchases, parts and service
  • Paid time off is accrued 1 hour for every 40 hours worked

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