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Customer Service Specialist
4 weeks ago
SmartTalent is currently hiring a Customer Service Specialist in the Tacoma area. Do you pride yourself on leaving great lasting impressions, if so this may be a good fit for you
PAY: $20 - $25/hourly DOE
TITLE: Customer Service Specialist
LOCATION: Tacoma, WA
SCHEDULE: Monday – Friday 8am – 4:30pm
BENEFITS OFFERED:
·Paid Weekly
·Direct Deposit
·Paid Sick Leave
·Affordable Healthcare Plan
·Full-Time
ABOUT THE JOB:
In this position you will be responsible for managing customer relationships and providing excellent customer service by monitoring and accommodating customer needs, creating and managing bookings, providing problem resolution, producing reports, tracking cargo, and coordinating equipment.
KNOWLEDGE, SKILLS AND ABILITIES:
·Excellent customer service skills
·Excellent verbal and written communication skills
·Good math skills
·Good organizational skills
·Must be a team player
·Ability to multi-task and prioritize
·Ability to work with little or no supervision
·Ability to work flexible hours, including evenings and weekends, as required
·Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel) E-Service Center, and E-Commerce web-based applications.
REQUIREMENTS:
·Create and update bookings, bill of lading and transport bookings.
·Assign customer booking(s) to designated vessels.
·Track cargo and provide tracking information to customers.
·Answer questions regarding vessel sailing or other operational requirements.
·Arrange logistics spots, Tran’s loads, delivers and pickups.
·Monitor and correct all Web and EDI bookings.
·Research and resolve customer issues and answer customer questions.
·Provide support throughout the departments.
·Run and audit various reports for customers and internal use.
·Build positive, collaborative relationships with internal employees and departments.
Apply today and one of our job advisors will help you get started ASAP
*** THESE POSITIONS ARE NOT BUS ACCESSIBLE ***
Qualified applicants must be 18+ years old, able to provide proof of eligibility to legally work in the U.S. SmartTalent Staffing is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, disability, religion, sex, or national origin.
#STHMG
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