Guest Service Agent
2 months ago
We are seeking a highly motivated and professional Guest Service Agent to join our team at our hotel located in 10000. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, and resolving any issues that may arise. Your main goal will be to create a welcoming and friendly atmosphere for our guests, ensuring they have a memorable experience.
Minimum Qualifications:
- High school diploma or equivalent
- Excellent communication and customer service skills
- Ability to work flexible hours, including weekends and holidays
- Proficient in Microsoft Office and basic computer skills
- Ability to stand for extended periods of time and lift up to 50 pounds
- Previous experience in a hotel or hospitality industry
- Fluent in multiple languages
- Experience with hotel reservation and management systems
- Greet guests upon arrival and check them in, ensuring all necessary information is obtained
- Handle guest inquiries and complaints in a timely and professional manner
- Assist guests with their luggage and provide information about hotel amenities and services
- Process payments and maintain accurate records of guest transactions
- Coordinate with other hotel staff to ensure guest needs are met
As a Guest Service Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to process payments and maintain accurate records. Additionally, you will need to be physically fit to stand for extended periods of time and lift up to 50 pounds. Preferred qualifications such as previous experience in a hotel or hospitality industry, fluency in multiple languages, and experience with hotel reservation and management systems will be beneficial in providing exceptional service to our guests.
About Company:
The JW Marriott Las Vegas Resort & Spa offers world-class luxury just 20 minutes northwest of the famous Las Vegas Strip. The Las Vegas resort is accessible to Las Vegas Speedway, TPC Las Vegas and other golf courses. The JW Marriott features 548 well-appointed guest rooms and suites set amid 54 acres (about twice the area of Chicago's Millennium Park) of lush gardens. Voted as one of the Top 5 Las Vegas Resorts by readers of Cond Nast Traveler and recognized as a Top-Performing Business on TripAdvisor ranked in the top 10% worldwide for traveler feedback, the Las Vegas resort also includes a full-service spa, state-of-the-art fitness center, 33 meetings rooms with 100,000 square feet (about the area of a Manhattan city block) of flexible space, more than 9 restaurants and the on-site Rampart Casino.
Enjoy exclusive employee perks:
- Heath, dental, vision
- Life Insurance
- Free meals
- 401k Match
- Marriott brand worldwide travel discounts and benefits.
-
Guest Services Agent
1 month ago
Las Vegas, United States The Mob Museum Full timePosition Overview: Guest Service Agents are responsible for a wide variety of public-facing initiatives geared towards facilitating and enhancing the overall guest experience. These initiatives include: guest welcome and ticketing operations, parking, souvenir photo, concessions, and general guest experience operations including sharing information on Museum...
-
Guest Services Agent
2 days ago
Las Vegas, United States The Mob Museum Full timePosition Overview: Guest Service Agents are responsible for a wide variety of public-facing initiatives geared towards facilitating and enhancing the overall guest experience. These initiatives include: guest welcome and ticketing operations, parking, souvenir photo, and general guest experience operations including sharing information on Museum events and...
-
Guest Services Agent
3 weeks ago
Las Vegas, United States Resolute Road Hospitality Full timeJob Type Full-time Description The Hampton Inn & Suites located in Las Vegas is looking to add to our hospitality family! This hotel is conveniently located just down the road from the airport, a short distance away from the Las Vegas Strip and Convention Center. This hotel runs on Hamptonality, wondering what Hamptonality is? Come see what it is all about!...
-
Guest Service Agent
7 months ago
Las Vegas, United States Hilton Hotels & Resorts Full timeAs Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influence Guest Service, Agent, Customer Service, Guest, Service Manager, Retail, Hotel
-
Guest Service Agent-2
4 months ago
Las Vegas, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Service Agent
4 weeks ago
Las Vegas, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0B21E [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
3 months ago
Las Vegas, United States Hilton Grand Vacations Full timeJob Description Working at HGV... Hilton Grand Vacations is proud to have a team with diverse abilities that mirror the variety of vacations we offer. We are dedicated to creating a work environment that cultivates growth, allowing our team members to not only improve their existing skills but also acquire new ones to advance their careers. If you are ready...
-
Guest Services Coordinator
6 days ago
Las Vegas, United States Robert Half Full timeJob DescriptionJob DescriptionWe are looking for a Guest Services Coordinator to join our team in the hospitality industry, located in Las Vegas, Nevada. As a Guest Services Coordinator, you will be responsible for providing exceptional customer service, coordinating with various departments, and assisting guests with vacation plans. This role offers a long...
-
Guest Service Agent
5 months ago
Las Vegas, United States Waldorf Astoria Hotels & Resorts Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Guest Services Associate
2 weeks ago
Las Vegas, United States Marriott Vacations Worldwide Full timeHourly Rate: $24.50 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and...
-
Guest Engagement Supervisor
2 weeks ago
Las Vegas, Nevada, United States Trump Hotel Las Vegas Full timeJob SummaryAs a Guest Engagement Supervisor at Trump Hotel Las Vegas, you will be responsible for providing exceptional customer service and leading a team of Guest Engagement agents. Your primary goal will be to ensure that every guest has a memorable and enjoyable experience at our resort.Key Responsibilities:Supervise and train Guest Engagement agents to...
-
Guest Engagement Supervisor
3 weeks ago
Las Vegas, Nevada, United States Trump Hotel Las Vegas Full timeJob OverviewAs a Guest Engagement Supervisor at Trump Hotel Las Vegas, you will play a critical role in ensuring exceptional customer experiences and maximizing revenue. This position requires strong leadership and communication skills, as well as expertise in reservations systems and revenue management.Key ResponsibilitiesLead and develop a high-performing...
-
AYS (At Your Service) Agent - Phone Operations
1 month ago
Las Vegas, United States JW Marriott Las Vegas Resort and Spa Full timeAbout Company: The JW Marriott Las Vegas Resort & Spa offers world-class luxury just 20 minutes northwest of the famous Las Vegas Strip. The Las Vegas resort is accessible to Las Vegas Speedway, TPC Las Vegas and other golf courses. The JW Marriott features 548 well-appointed guest rooms and suites set amid 54 acres (about twice the area of Chicago's...
-
Promotions Agent
3 weeks ago
Las Vegas, Nevada, United States PlayLV Gaming Full timeJob Title: Promotions AgentAt PlayLV Gaming, we are seeking a highly motivated and customer-focused Promotions Agent to join our team. As a key member of our Royal Rewards team, you will be responsible for providing exceptional service to our guests, ensuring their gaming experience is memorable and enjoyable.Key Responsibilities:Provide professional and...
-
Guest Service Representative
1 month ago
Las Vegas, United States Maverick Helicopters Full timeSchedule Varies30-40 hours a week $14.00 an hour plus commission on direct bookingsPOSITION SUMMARY The primary duties of the guest service representative are to assist guests with the check-in process for their Helicopter tour, and accommodate guests in an attentive, courteous and friendly manner. ESSENTIAL FUNCTIONSReasonable Accommodations Statement To...
-
Promotions Agent
3 weeks ago
Las Vegas, Nevada, United States PlayLV Gaming Full timeJob Title: Promotions AgentAt PlayLV Gaming, we are seeking a highly motivated and customer-focused Promotions Agent to join our team. As a key member of our Royal Rewards team, you will be responsible for providing exceptional service to our guests, promoting our gaming promotions, and ensuring a seamless experience for all players.Key...
-
Front Office Agent
5 months ago
Las Vegas, United States Trump International Hotel Las Vegas Full timeEnsure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features. ESSENTIAL FUNCTIONS:Completes VIP registration process by inputting and retrieving information from Office Agent, Agent, Office, Hotel, Business Services, VIP
-
Guest Services Assistant Manager
1 day ago
Las Vegas, United States Caesars Entertainment Corporation Full timeJOB SUMMARY: The Hotel Guest Services Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest's visit...
-
Guest Engagement Supervisor
4 weeks ago
Las Vegas, Nevada, United States Trump Hotel Las Vegas Full timeJob Title: Guest Engagement SupervisorJob Summary:The Guest Engagement Supervisor is responsible for providing supervision, direction, and leadership in the Resort Services Department. This role ensures the highest level of quality to all customers, enforces policies and procedures, and maximizes revenue through proper selling and use of sales techniques.Key...
-
Guest Relations Agent
4 months ago
Las Vegas, United States Palms Casino Resort Full timeResponsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest needs and resolve guest problems. Issues keys and processes payments. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum...