Guest Service Agent

4 weeks ago

Las Vegas, United States Hilton Grand Vacations Full time
Job Description

Working at HGV...

Hilton Grand Vacations is proud to have a team with diverse abilities that mirror the variety of vacations we offer. We are dedicated to creating a work environment that cultivates growth, allowing our team members to not only improve their existing skills but also acquire new ones to advance their careers. If you are ready to take your career to the next level, consider joining our Call Center team and embark on an exciting journey.

About the role

As an Inbound Call Transfer Agent, you'll use your interpersonal skills and positive demeanor to help future guests fulfill their vacation dreams. Your role will involve connecting with potential guests over the phone, qualifying, and selling our discounted vacation packages to preview of our luxurious resorts.

Key Responsibilities

· Sell mini-vacation packages for multiple property locations following the business rules for corporate telemarketing both in an inbound and outbound environment

· You will use the skills learned in training to overcome objections and close the sale

· Distributes only HGV-authorized information and ensures that information is accurate.

· Maintain a positive and motivated demeanor especially when interacting with Hilton guests, co-workers, supervisors, and managers.

Why Team Members Love Working Here?

· Get your earned pay any time before payday through DailyPay*

· Medical, Dental, Vision, and 401(k) w/company match starting on Day One

· Generous Vacation Time Off Program and Paid Sick Time

· GO Hilton Discounted hotel rates worldwide

· Tuition reimbursement programs

· Recognition Programs and Rewards

· Internal Growth and Career Pathing

· And much more

Job details

· You will work in an hourly base plus commission environment and receive excellent training to help you build your skills and meet your sales goals. (Top performers earn an average of $100,000+ per year.)

· Training Schedule: Paid training is provided for 3 weeks and is from 8:00 a.m. – 4:00 p.m. Monday through Friday.

· Schedule: Full Time – Multiple shifts available.

· On-site position

Qualifications

What Are We Looking For?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

· High school graduate or equivalent experience

· 1 yr. previous sales experience and/or telesales experience is preferred

· Strong typing skills and computer proficiency

· An engaging, outgoing personality and passion to help others make the dream of vacation ownership possible.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Timeshare background is a plus

· Prior experience in an Inbound or Outbound Sales Call Center environment

· Proficient in Microsoft Office including Outlook and Word

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2022 and 2023, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list, becoming a Great Place to Work® certified company in 2022.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

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