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Customer Service
2 months ago
Customer Service - Confirmations Specialist
Hicksville, NY
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Customer Service - Confirmations Specialist
Compensation: $17-$19 pr/hr
Job Type: Hybrid, part- time, 4 week days and 1 weekend day from home. 4p-8:30p weekdays and 9am-5pm one day per weekend.
NY State Solar sells, designs, and builds quality solar systems. Our focus is to provide an outstanding customer experience and deliver a high quality PV system. Dedicated to helping New York become economically and environmentally sustainable
A Customer Service - Confirmations Specialist will work on our Confirmations Team along with our sales team to manage calendars, communicate with customers, and confirm appointments to delivering a great customer experience.
Customer Service - Confirmations Specialist Duties & Responsibilities:
Interact with customers over the phone and written channels
Respond to queries related to products and services
Handle and resolve complaints in accord with established policies and procedures
Any additional duties that are necessary due to the evolving needs of the business
Qualifications:
Previous experience in customer service or a related field.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in Microsoft Office Suite and Salesforce is a plus.
Benefits:
Medical, vision & dental Insurance
Flexible Spending Account (FSA)
401(K) with up to 6% match
Paid Training
Paid time off (vacation, sick, bereavement, etc.)
Company paid disability insurance
Growth potential for committed individuals
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