Member Service Representative

4 weeks ago


Glen Burnie, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 6651 Ritchie Highway, Glen Burnie, MD 21061

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Glen Burnie, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision....

  • Lead Generator

    11 hours ago


    Glen Burnie, United States Carroll Water Systems Full time

    Are you looking for a great flexible Part-Time Customer Service position? Are you outgoing and friendly? Would you like to be paid hourly and have the option to earn commission? If you said yes, this job is perfect for you! Carroll Water is looking for a Customer Service Representative to work part-time hours on weekends out of our Costco and Home Depot...


  • Glen Burnie, United States ARK INSURANCE LLC Full time

    Job DescriptionJob DescriptionLooking for a friendly and professional customer care representative. We have a professional environment with a friendly team oriented culture where we all look to help each other improve. Job responsibilities include receiving incoming calls from customers, assisting with questions and claims, and calling customers for payments...


  • Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionHere at Dreamcrafters Management, we are a rapidly growing Business Development firm specializing in individualized marketing and sales strategies to meet the needs of our clients. We are seeking a driven and professional entry-level Business Development Representative to assist our growing consumer base to assist in product...


  • Glen Burnie, United States The Heart Center of Northern Anne Arundel County Full time

    Job Overview: We are seeking a highly motivated and patient-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our patients. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to...


  • Glen Allen, United States Virginia Farm Bureau Full time

    Job DescriptionJob DescriptionVirginia Farm Bureau Insurance is a community-oriented company that is deep rooted in every county across the state and we're expanding! Since 1946, Virginia Farm Bureau has been protecting our members’ moments- the big, the small and the everyday. We offer auto, home, farm, life insurance, and more. We pride ourselves in...


  • Glen Allen, United States YMCA of Greater Richmond Full time

    Of an Associate Member Services Director The Associate Member Services Director will serve as key front desk representative, performing all member service duties. Responsibilities include greeting members; conducting facility tours; answering phone a Member Services, Director, Member Service, Associate, Retail, Instructor, Membership


  • Glen Burnie, United States Maryland Speedy Tag & Title II LLC Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Title Agent to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great...


  • Glen Burnie, United States Brown's Toyota of Glen Burnie Full time

    Brown's Automotive Group is a highly successful, locally owned group of auto dealerships that prides itself on excellence in customer service, being a great employer and a valuable member of the community. We are currently seeking a Service Writer our Brown's Toyota store in Glen Burnie, MD.The Company currently has over 600 employees. We are an equal...


  • Glen Burnie, United States Brown's Toyota of Glen Burnie Full time

    Brown’s Automotive Group is a highly successful, locally owned group of auto dealerships that prides itself on excellence in customer service, being a great employer and a valuable member of the community. We are currently seeking a Service Writer our Brown’s Toyota store in Glen Burnie, MD. The Company currently has over 600 employees. We are an equal...


  • Glen Burnie, United States Brown's Toyota of Glen Burnie Full time

    Job DescriptionJob DescriptionBrown’s Automotive Group is a highly successful, locally owned group of auto dealerships that prides itself on excellence in customer service, being a great employer and a valuable member of the community. We are currently seeking a Service Writer our Brown’s Toyota store in Glen Burnie, MD.The Company currently has over 600...


  • Glen Carbon, United States Hawthorne Animal Hospital Full time

    Hawthorne Animal Hospital has been serving Glen Carbon, Edwardsville, and the St. Louis Metro East for over 65 years. Along with general practice care, our facility also provides 24/7 emergency and intensive care. The Veterinary Customer Service Representative creates the first impression of our hospital to our clients. This employee maintains a "client...


  • Glen Mills, United States LaFrance Corp Full time

    **WHO WE ARE** LaFrance Corp is a worldwide leader in the manufacturing of three-dimensional corporate logos, branding solutions, image enhancement, and electronics plastic enclosures. Our customer base consists of various global industry leaders in consumer and professional products; including but not limited to; sports equipment, audio, automotive,...


  • Glen Burnie, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Glen Burnie 7927 Ritchie Hwy Ste E Glen Burnie, MD 21061 Do you have a passion for helping others? At the Massage Envy Glen Burnie franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience...


  • Glen Burnie, United States Capital Remodeling, Inc. Full time

    Capital Remodeling is looking for top notch collaborative, passionate and motivated individuals to join our growing successful marketing department! Our marketing department is vital to our organization’s ongoing growth and is involved in many exciting avenues, including specialty events, sporting functions, corporate sponsorships and more! We are seeking...


  • Glen Burnie, United States Glen Burnie Bancorp Full time

    > Must be available to work Monday - Friday 8:00 am - 4:00 pm, and any additional time required by management, to equal 37.50 hours per week. Must have 6 to 12 months of previous banking experience in deposit services, check processing, or teller operations.


  • Glen Mills, Pennsylvania, United States Premier Orthopaedics Full time

    Premier Orthopaedics and Sports Medicine is looking for a Patient Service Representative to work at our Glen Mills, PA physician office.Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).Schedules follow-up appointments and notifies patient if service...


  • Glen Burnie, Maryland, United States Department Of Homeland Security Full time

    SummaryThis position is located in Department of Homeland Security (DHS), U.S. Coast Guard, Surface Forces Logistics Center, Contracting & Procurement Division, Baltimore, MD.Duties The role of this position is to serve as non-supervisory Team Lead Contract Specialist responsible for contracts involving such diverse areas as ship repair, maintenance and...


  • Glen Ellyn, United States Goldfish Swim School - Glen Ellyn Full time

    Job DescriptionJob DescriptionSmile its a small action that makes a big difference! We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a get it mentality, a want it attitude and the capacity to learn and grow professionally and personally. That is why we...


  • Glen Mills, United States Premier Orthopaedics & Sports Medicine Full time

    **Premier Orthopedics and Sports Medicine **is looking for a **Patient Service Representative** to work at our Orthopaedic Associates (OA) division. Travel to Glen Mills, Media, Aston or Wilmington may be required. **The Company**: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a...