Customer Service Representative
2 weeks ago
**WHO WE ARE**
LaFrance Corp is a worldwide leader in the manufacturing of three-dimensional corporate logos, branding solutions, image enhancement, and electronics plastic enclosures. Our customer base consists of various global industry leaders in consumer and professional products; including but not limited to; sports equipment, audio, automotive, motorcycles, appliances, mobile devices and eyewear. We support our customers in promoting their corporate image through innovative materials and designs for manufacturing solutions. LaFrance Corp is a privately owned business founded in 1946. Our corporate headquarters is located in Concordville, Delaware County, PA. LaFrance Corp is a creative work community with a strong corporate culture and fundamental core values such as Family, Teamwork, Use of the Creative Process, Respect for our Roots, Love of Technical Challenges, Honest and Fair, and Home-Grown Management.
**The Customer Service Role**
The Customer Services Representative works with the Account Teams and the Customer to provide on-time manufacture and delivery of branding products.
Detailed responsibilities include:
- Communicates effectively with customers regarding status and details of orders
- Creates, edits, and acknowledges sales orders both manually and via electronic portals; Identify special requirements and communicate them to the Production planning team
- Creates, edits, and maintains customer and part specific master data including Customer billing and ship-to information, customer part number cross references, customer pricing
- Capable of resolving customer issues through various communication channels
- Communicate and coordinate with internal team members to support excellent performance for our customers
- Maintain accurate records of customer interactions
**Requirements**:
- 5+ years of customer service experience in a manufacturing environment
- Associate’s or Bachelor’s Degree
- Excellent organizational and time management skills
- Strong written and verbal communication skills
- Advanced experience with Microsoft Excel, including pivot tables and lookup functions
- Detail-oriented individual
- Must quickly learn and be comfortable navigating customer web portals
- Must be very professional and well-spoken over the phone
- Passion for learning and creating results
- Eager to be a major contributor to a championship team’s success
- Love of challenges
- Respect for all employees as family members
- Commitment to support our Corporation in living our Core Values
Benefits include medical, dental, vision, life and disability insurance, tuition reimbursement, accrued paid time off, 401K Plan, and a fitness center on the premises.
Pay: $24.03 - $26.44 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Experience level:
- 5 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
- Office
Ability to Relocate:
- Glen Mills, PA 19342: Relocate before starting work (required)
Work Location: Hybrid remote in Glen Mills, PA 19342
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