Call Center Representative

3 weeks ago


Glen Burnie, United States The Heart Center of Northern Anne Arundel County Full time

Job Overview:
We are seeking a highly motivated and patient-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our patients. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to multitask effectively.

Job description includes but not limited to:

- Answering multi phones with a pleasant greeting and addresses patients in a professional manner.
- Scheduling patients with multiple physicians and varying appointment types
- Acts as a first line defense for triage issues
- Expected to have open communication with the clinical and billing department as well as physicians.
- Accurate input of all patient demographic and insurance data
- Basic knowledge of faxing and scanning with EMR.
- Basic knowledge of front desk procedures and insurance information.
- Faxing necessary information for Procedure scheduling
- Handling of Medical Records for outside Facilities

**Requirements**:

- High school diploma or equivalent
- Previous experience in a call center or customer service role is preferred
- Strong computer skills, including data entry
- Ability to handle high call volumes while maintaining professionalism and composure
- Knowledge of medical office procedures is a plus
- Exceptional phone etiquette and active listening skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with mínimal supervision

Pay: $17.50 - $18.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Glen Burnie, MD 21061 (required)

Ability to Relocate:

- Glen Burnie, MD 21061: Relocate before starting work (preferred)

Work Location: In person


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